Success Engineer

Firecrawl
San Francisco
Workplace: HybridFull timeUSD 140,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Problem-solving","Customer-facing","Collaboration","Analytical thinking"]

A hands-on technical customer success engineer blending software engineering with client engagement to help customers implement, adopt, and scale Firecrawl’s data-extraction platform. You’ll guide onboarding, build adoption resources, track product usage and health metrics, and collaborate with Product, Engineering, and Growth to drive expansion and value realization.

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FursaFursa
Firecrawl
Firecrawl
9 months ago

Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

A hands-on technical customer success engineer blending software engineering with client engagement to help customers implement, adopt, and scale Firecrawl’s data-extraction platform. You’ll guide onboarding, build adoption resources, track product usage and health metrics, and collaborate with Product, Engineering, and Growth to drive expansion and value realization.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive proactive customer growth by monitoring usage thresholds, conducting regular business reviews, and identifying expansion opportunities.
  • •Guide technical setup and onboarding, lead customers through implementation, and become the trusted advisor for maximum value.
  • •Create scalable resources (documentation, videos, templates, guides) to accelerate customer onboarding and reduce friction.
  • •Troubleshoot and unblock integrations, API issues, and other technical hurdles.
  • •Build data-driven insights and health scores using our stack, track revenue impact, and present customer profiles and opportunities to the team.

Pay and Benefits

Salary: USD 140,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveWellness StipendLearning Budget401kPet Insurance

Key Requirements

  • •3+ years of experience in a hands-on engineering or technical customer-facing role (e.g., solutions engineer, implementation specialist, dev support, CSE, account management) with the ability to build backend systems and integrate with APIs.
  • •Experience guiding technical onboarding and building workflows that demonstrate product value quickly.
  • •Strong ability to design scalable resources, documentation, videos, templates, and guides for customers to move faster.
  • •Proficient in diagnosing and debugging integration issues, API problems, and other technical blockers.
  • •Excellent cross-functional collaboration skills with Product, Engineering, and Growth to drive customer outcomes.
Experience:3+ yearsSaaSDeveloper toolsB2BAI
Skills:CommunicationProblem-solvingCustomer-facingCollaborationAnalytical thinking
Tech Stack:HubSpotPostHogPostgreSQLAPILoomDiscordCustomer.ioN8nPylon

Eligibility

Visa:US Citizenship/Visa required for SF; N/A for Remote
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Firecrawl
example.com is an IANA-reserved domain maintained for use in documentation, examples, and testing. It is not an operating commercial company and exists solely to provide a stable, non-resolvable hostname for illustrative purposes.
Industry: Other
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