OKX

4 days ago

Workplace IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own first-line workplace technology and end-user support for the New York office and Americas region. Deliver responsive help for hardware, software, operating systems, productivity/business apps, and workplace infrastructure (AV, video conferencing, VOIP, printers, CCTV, access control). Manage the local endpoint lifecycle and onboarding/offboarding, troubleshoot endpoint/network/Wi‑Fi/VPN/identity issues, maintain documentation/SOPs, and escalate to Global IT when needed.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology for the New York office and Americas users.
•Provide first-line, user-facing support for collaboration, productivity, and business applications and resolve day-to-day usage questions.
•Manage the local endpoint lifecycle (device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure retirement) per Global IT standards and security policies.
•Partner with HR and hiring managers on onboarding/offboarding, including device preparation, account provisioning, access requests, and IT introductions.
•Be the primary point of contact for local workplace technology (conference room AV, video conferencing, VOIP, printers, CCTV, and access control) and troubleshoot endpoint/network/Wi‑Fi/VPN/identity issues with escalation when needed.

Pay and Benefits

Salary: USD 167,190 - 223,611

Perks:Health InsuranceMeal AllowanceLearning Budget

Key Requirements

•2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
•Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, or related field (or equivalent practical experience).
•Strong experience supporting macOS in an enterprise environment.
•Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, including SSO fundamentals, endpoint security, password management, and drive encryption.
•Fluent, professional English with clear communication across all employee levels, including executive leadership.

Experience:2+ years

Education:Bachelor's in Information Technology, Computer Science, Engineering, Cybersecurity, or related field

Skills:Customer serviceInterpersonal skillsClear communicationTroubleshootingIndependent work

Certifications:Jamf 200/300Apple Device SupportApple Certified Support Professional (ACSP)Google Workspace AdministratorITIL FoundationCompTIA A+CompTIA Network+CompTIA Security+

Languages:English

Tech Stack:MacOSGoogle WorkspaceLark SuiteSSOEndpoint securityPassword managementDrive encryptionSaaSNetwork infrastructureVOIPWi-FiVPNIdentity and accessLinuxLANWANDNSDHCPTCP/IPBash

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX