Workplace IT Specialist

OKX
New York
Workplace: OnsiteFull timeUSD 167,190 - 223,611Function: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Clear communication","Troubleshooting","Independent work"]

Own first-line workplace technology and end-user support for the New York office and Americas region. Deliver responsive help for hardware, software, operating systems, productivity/business apps, and workplace infrastructure (AV, video conferencing, VOIP, printers, CCTV, access control). Manage the local endpoint lifecycle and onboarding/offboarding, troubleshoot endpoint/network/Wi‑Fi/VPN/identity issues, maintain documentation/SOPs, and escalate to Global IT when needed.

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FursaFursa
OKX
OKX
1 month ago

Workplace IT Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own first-line workplace technology and end-user support for the New York office and Americas region. Deliver responsive help for hardware, software, operating systems, productivity/business apps, and workplace infrastructure (AV, video conferencing, VOIP, printers, CCTV, access control). Manage the local endpoint lifecycle and onboarding/offboarding, troubleshoot endpoint/network/Wi‑Fi/VPN/identity issues, maintain documentation/SOPs, and escalate to Global IT when needed.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology for the New York office and Americas users.
  • •Provide first-line, user-facing support for collaboration, productivity, and business applications and resolve day-to-day usage questions.
  • •Manage the local endpoint lifecycle (device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure retirement) per Global IT standards and security policies.
  • •Partner with HR and hiring managers on onboarding/offboarding, including device preparation, account provisioning, access requests, and IT introductions.
  • •Be the primary point of contact for local workplace technology (conference room AV, video conferencing, VOIP, printers, CCTV, and access control) and troubleshoot endpoint/network/Wi‑Fi/VPN/identity issues with escalation when needed.

Pay and Benefits

Salary: USD 167,190 - 223,611
Perks:Health InsuranceMeal AllowanceLearning Budget

Key Requirements

  • •2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
  • •Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, or related field (or equivalent practical experience).
  • •Strong experience supporting macOS in an enterprise environment.
  • •Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, including SSO fundamentals, endpoint security, password management, and drive encryption.
  • •Fluent, professional English with clear communication across all employee levels, including executive leadership.
Experience:2+ years
Education:Bachelor's in Information Technology, Computer Science, Engineering, Cybersecurity, or related field
Skills:Customer serviceInterpersonal skillsClear communicationTroubleshootingIndependent work
Certifications:Jamf 200/300Apple Device SupportApple Certified Support Professional (ACSP)Google Workspace AdministratorITIL FoundationCompTIA A+CompTIA Network+CompTIA Security+
Languages:English
Tech Stack:MacOSGoogle WorkspaceLark SuiteSSOEndpoint securityPassword managementDrive encryptionSaaSNetwork infrastructureVOIPWi-FiVPNIdentity and accessLinuxLANWANDNSDHCPTCP/IPBash

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn