CX Associate - Dutch (Voice)

Magic
South Africa
Workplace: RemoteFreelanceUSD 7 - 7 weeklyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Multitasking","Adaptability","Calm under pressure"]

Deliver best-in-class customer support for Dutch-speaking customers as the bridge between customers and the clinical team. Handle inquiries by phone and email, troubleshoot order and product issues through customer platforms (including Facebook), track shipments and backend shipping questions, and keep customer records updated. Work closely with the Magic CX Lead, respond with empathy and efficiency, and grow toward future CX leadership opportunities.

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FursaFursa
Magic
Magic
4 hours ago

CX Associate - Dutch (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver best-in-class customer support for Dutch-speaking customers as the bridge between customers and the clinical team. Handle inquiries by phone and email, troubleshoot order and product issues through customer platforms (including Facebook), track shipments and backend shipping questions, and keep customer records updated. Work closely with the Magic CX Lead, respond with empathy and efficiency, and grow toward future CX leadership opportunities.
Location: South Africa
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer inquiries by phone and email.
  • •Address order and product issues via the customer interface platform and from Facebook and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Conduct general research.
  • •Update addresses and client information.

Pay and Benefits

Salary: USD 7 weekly
Perks:Remote WorkTraining

Key Requirements

  • •Must be fluent in Dutch and English and be able to convey key conversational points concisely.
  • •Availability to work weekends (or have split-offs).
  • •Highly organized with the ability to complete multiple projects concurrently.
  • •Can calmly handle uncertainty and rapidly changing situations.
  • •Resourceful and quick to learn, able to teach yourself new skills from scratch.
Skills:CommunicationOrganizationMultitaskingAdaptabilityCalm under pressure
Languages:DutchEnglish

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
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