Sales & Service Lead - Somerset Collection

Alo Yoga
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Coaching","Feedback","Interpersonal communication","Written communication"]

Lead guest experience on the sales floor by assessing guest connection, coaching staff, and delivering technical product education. Build daily customer relationships, analyze store reports to drive results, and ensure strong floor coverage through workforce planning and selling initiatives. Partner with Operations & Visual teams to manage budgets, expenses, inventory, vendors, and facilities, while leading and developing Sales & Service Associates and Cashiers. Execute cross-functional training and business directives in-store.

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Alo Yoga
Alo Yoga
5 days ago

Sales & Service Lead - Somerset Collection

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead guest experience on the sales floor by assessing guest connection, coaching staff, and delivering technical product education. Build daily customer relationships, analyze store reports to drive results, and ensure strong floor coverage through workforce planning and selling initiatives. Partner with Operations & Visual teams to manage budgets, expenses, inventory, vendors, and facilities, while leading and developing Sales & Service Associates and Cashiers. Execute cross-functional training and business directives in-store.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing guest connection and product education, supporting team members, and coaching to close gaps.
  • •Maintain daily client relationships and ensure effective sales floor coverage through staffing and selling initiatives.
  • •Analyze reports to strategize and deliver results, supporting action plans for deficient areas and highlighting growth opportunities.
  • •Partner with Operations & Visual leadership to manage budgets, expenses, inventory control, supplies, vendors, technology, and facilities.
  • •Directly oversee Sales & Service Associates and Cashiers, including recruitment, development, performance evaluation, and constant feedback in partnership with the store leader.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEmployee DiscountFree MembershipClothing Allowance

Key Requirements

  • •2+ years of prior work experience in a client-centric, sales environment.
  • •Proven leadership capabilities and excellent decision-making.
  • •Ability to provide and receive feedback with a growth mindset.
  • •Self-motivated desire to achieve results individually and as a team.
  • •Excellent interpersonal and written communication skills, with ability to stand and move all shift and lift up to 50 pounds.
Experience:2+ yearsRetailClient-centric salesClient-facing
Skills:LeadershipCoachingFeedbackInterpersonal communicationWritten communication

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn