Samsara

4 weeks ago

Sr. Manager, Support Readiness & Quality Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior leader overseeing the full lifecycle of global customer support readiness and quality intelligence. Leads two teams (Delivery and Quality Intelligence) in an AI-native transformation, partnering across Operations, Product, and GTM to drive measurable outcomes like reduced AHT, improved CSAT, and time-to-proficiency while shaping long-term vision and enabling execution.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Sr. Manager level

Key Responsibilities

•Lead AI-Native Transformation: Own the team’s shift to an agentic operating model across both Delivery and Quality Intelligence, establishing workflows that leverage AI tools to scale capacity and improve output quality.
•Own Support Readiness Delivery: Design and deliver onboarding, upskill, and continuous learning programs across all support tiers and channels, ensuring content translates into measurable performance outcomes.
•Drive Quality Intelligence Operations: Lead a team of QA analysts focused on audit execution, model validation, and trend identification, translating findings into actionable coaching signals and enablement content.
•Develop a Coaching & Feedback Infrastructure: Build QA-to-coaching routing, calibration cadence, and feedback frameworks, aligning QA signals with broader development strategy.
•Drive Cross-Functional Alignment: Serve as the connective tissue between learning outcomes, quality signals, and business priorities, contributing leadership perspective beyond data.

Pay and Benefits

Salary: USD 118,440 - 190,350 annually

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams
•Demonstrated experience leading teams through technology or operational transformation, with a working knowledge of how AI tools are reshaping support and enablement functions
•Demonstrated experience partnering across functions including operations, product, or go-to-market to align program strategy to business priorities
•Strong program management skills including cross-functional leadership, systems thinking, and data-driven decision making
•Excellent communicator who can operate fluidly from analyst-level detail to VP-level narrative

Experience:13+ yearsIoTSaaS

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical thinkingInfluencing

Languages:English

Tech Stack:AIData analyticsSQLPython

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

4 weeks ago

Sr. Manager, Support Readiness & Quality Insights

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Sr. Manager level

Key Responsibilities

•Lead AI-Native Transformation: Own the team’s shift to an agentic operating model across both Delivery and Quality Intelligence, establishing workflows that leverage AI tools to scale capacity and improve output quality.
•Own Support Readiness Delivery: Design and deliver onboarding, upskill, and continuous learning programs across all support tiers and channels, ensuring content translates into measurable performance outcomes.
•Drive Quality Intelligence Operations: Lead a team of QA analysts focused on audit execution, model validation, and trend identification, translating findings into actionable coaching signals and enablement content.
•Develop a Coaching & Feedback Infrastructure: Build QA-to-coaching routing, calibration cadence, and feedback frameworks, aligning QA signals with broader development strategy.
•Drive Cross-Functional Alignment: Serve as the connective tissue between learning outcomes, quality signals, and business priorities, contributing leadership perspective beyond data.

Pay and Benefits

Salary: USD 118,440 - 190,350 annually

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams
•Demonstrated experience leading teams through technology or operational transformation, with a working knowledge of how AI tools are reshaping support and enablement functions
•Demonstrated experience partnering across functions including operations, product, or go-to-market to align program strategy to business priorities
•Strong program management skills including cross-functional leadership, systems thinking, and data-driven decision making
•Excellent communicator who can operate fluidly from analyst-level detail to VP-level narrative

Experience:13+ yearsIoTSaaS

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical thinkingInfluencing

Languages:English

Tech Stack:AIData analyticsSQLPython

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn