Product Operations

Profound
New York
Workplace: OnsiteFull timeUSD 100,000 - 150,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Collaboration","Prioritization","Problem-solving","Customer empathy"]

Product Operations at Profound sits at the intersection of product, engineering, and go-to-market, acting as the connective tissue between the product team and customers, partners, and internal teams. You’ll lead feature-specific product ops, synthesize customer feedback into prioritized input, enable the GTM team with releases and playbooks, and help scale knowledge with docs and demos in a fast-paced, NYC-based, on-site environment.

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FursaFursa
Profound
Profound
3 months ago

Product Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Product Operations at Profound sits at the intersection of product, engineering, and go-to-market, acting as the connective tissue between the product team and customers, partners, and internal teams. You’ll lead feature-specific product ops, synthesize customer feedback into prioritized input, enable the GTM team with releases and playbooks, and help scale knowledge with docs and demos in a fast-paced, NYC-based, on-site environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Lead feature-specific product ops work across all products, owning the operational layer from launch prep through adoption tracking.
  • •Act as the voice of the customer inside the product org, synthesizing feedback from support, sales, and customer conversations into concrete, prioritized product input.
  • •Support sales enablement by educating the GTM team on product releases, building release notes, internal guides, and demo scripts that help sellers articulate value immediately.
  • •Own the product and engineering update for the full company, synthesizing what shipped, what's coming, and why it matters into a communication cadence that keeps every team aligned and informed.
  • •Work directly with Agent Engineering to create, iterate, and improve agent templates, translating product capabilities into reusable, customer-ready formats

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Must have product operations experience in a SaaS or enterprise software setting, with a track record of driving operational excellence from launch through adoption.
  • •Excellent written and verbal communication, able to align engineering, sales, and support teams around customer needs.
  • •Comfort operating in a fast-moving, early-stage environment with minimal direction and the ability to read a spec and ask sharp questions.
  • •Technical fluency to work directly with engineers and understand how the product is built.
  • •Customer empathy—ability to translate customer signals into concrete product feedback and prioritize accordingly.
Experience:SaaSAIMarketing
Skills:CommunicationCollaborationPrioritizationProblem-solvingCustomer empathy
Languages:English

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn