Autodesk

1 month ago

Senior Technical Support Specialist, M&E

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Technical Support Specialist for Autodesk Media & Entertainment products, focusing on Maya/3DS Max and related tools. You will troubleshoot issues, document findings, and enhance customer experience while collaborating with a global team to improve support delivery and backlog management.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide timely, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions; Research, verify, and document product issues
•Manage customer expectations by providing timely updates on progress
•Actively address personal backlog of support requests
•Contribute to the unassigned case backlog by taking cases proactively
•Participate in team efforts to improve support delivery processes and strategies.

Pay and Benefits

Salary: USD 60,100 - 107,690 annually

Perks:Health InsuranceTime OffWellness Stipend

Key Requirements

•3+ years of experience in related field.
•Knowledge of Windows, Mac OS, and Linux OS.
•5+ years in the Media and Entertainment Industry.
•Strong communicator and able to build relationships at all levels, taking initiative.
•Flexible, decisive, self-motivated, and proactive.

Experience:3+ yearsMedia and EntertainmentM&E

Skills:CommunicationTeamworkProblem-solvingCustomer serviceTime management

Languages:English

Tech Stack:Maya3DS MaxMotionBuilderMudboxArnoldMELPythonPyMel

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Technical Support Specialist, M&E

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide timely, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions; Research, verify, and document product issues
•Manage customer expectations by providing timely updates on progress
•Actively address personal backlog of support requests
•Contribute to the unassigned case backlog by taking cases proactively
•Participate in team efforts to improve support delivery processes and strategies.

Pay and Benefits

Salary: USD 60,100 - 107,690 annually

Perks:Health InsuranceTime OffWellness Stipend

Key Requirements

•3+ years of experience in related field.
•Knowledge of Windows, Mac OS, and Linux OS.
•5+ years in the Media and Entertainment Industry.
•Strong communicator and able to build relationships at all levels, taking initiative.
•Flexible, decisive, self-motivated, and proactive.

Experience:3+ yearsMedia and EntertainmentM&E

Skills:CommunicationTeamworkProblem-solvingCustomer serviceTime management

Languages:English

Tech Stack:Maya3DS MaxMotionBuilderMudboxArnoldMELPythonPyMel

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor