Customer Success Manager - EMEA

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Slovenia, United Kingdom
Workplace: RemoteFull timeUSD 59,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 6-10 yearsSkills: ["Communication","Meeting facilitation","Prioritization","Customer empathy","Collaboration"]

Own customer success for a portfolio across EMEA, guiding customers from contract signature through onboarding and go-live to drive adoption and positive renewal outcomes. Lead QBRs and integration reviews, monitor account health, and manage escalations. Partner with Customer Success Engineers, support, and product teams to resolve issues and drive improvements. Build success plans targeting 120% NRR and 90% GRR, and collaborate with executives, procurement, and sales to drive upsell and renewals.

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13 hours ago

Customer Success Manager - EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own customer success for a portfolio across EMEA, guiding customers from contract signature through onboarding and go-live to drive adoption and positive renewal outcomes. Lead QBRs and integration reviews, monitor account health, and manage escalations. Partner with Customer Success Engineers, support, and product teams to resolve issues and drive improvements. Build success plans targeting 120% NRR and 90% GRR, and collaborate with executives, procurement, and sales to drive upsell and renewals.
Location: Slovenia, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the transition from contract signature through implementation to go-live.
  • •Manage a client portfolio to drive value realization, satisfaction, and adoption of the product.
  • •Run regular reviews (integration reviews, quarterly business reviews, and onsite meetings) and recommend improvements based on outcomes.
  • •Collaborate with Customer Success Engineers, support, and product managers to resolve implementation issues, bugs, and feature requests.
  • •Create success plans and drive renewals, upsell, and cross-sell to achieve 120% NRR and 90% GRR, while monitoring account health and escalations.
Travel: Low travel

Pay and Benefits

Salary: USD 59,000 - 105,000 annually

Key Requirements

  • •6-10 years of experience in a mid-market/enterprise Customer Success Manager role.
  • •B2B SaaS and/or tech and cybersecurity industry experience highly preferred.
  • •Experience managing the full customer journey from onboarding through renewals, including upsell/cross-sell.
  • •Proficiency with Customer Success platforms (e.g., Gainsight, Planhat) and experience with Zendesk and Salesforce (preferred).
  • •Comfort working fully remotely in an async-first environment using macOS and tools like Slack, Google Workspace, and Zoom.
Experience:6-10 yearsB2B SaaSTechCybersecurity
Skills:CommunicationMeeting facilitationPrioritizationCustomer empathyCollaboration
Languages:English
Tech Stack:SalesforcePlanhatGainsightZendeskClaudeGeminiMacOSSlackGoogle WorkspaceZoomSales

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

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Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.
Industry: Cybersecurity
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