Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing","Confidentiality","Empathy","Adaptability"]

Provide first-class customer service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex and sensitive issues accurately and professionally, completing documentation and maintaining accurate call history. Stay current on program and product information through continuous learning while ensuring strict confidentiality and adherence to service guidelines and legislation. Work all required shifts in Quezon City.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide first-class customer service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex and sensitive issues accurately and professionally, completing documentation and maintaining accurate call history. Stay current on program and product information through continuous learning while ensuring strict confidentiality and adherence to service guidelines and legislation. Work all required shifts in Quezon City.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class service by accurately assessing and responding to customer needs and recommending appropriate solutions.
  • •Respond to customer inquiries/complaints with due attention to care and a professional approach.
  • •Handle complex customer inquiries and complaints in an accurate and responsible manner using provided resources.
  • •Complete required documentation for each interaction, update call history, and send messages or initiate fulfillment as needed.
  • •Maintain confidentiality, stay current on program/product information through continuous learning, and follow legislation and service guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex, and often sensitive, customer complaints/inquiries professionally in line with company policies and procedures.
  • •Ability to work all required shifts.
Experience:Food and/or retail
Skills:CommunicationTypingConfidentialityEmpathyAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn