Call Center Senior Associate

Dimension Data
Canada
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive revenue through an entry-level outbound call program targeting Canada-based customers. You’ll make high-volume calls, promote telecom plans and upgrades, understand customer needs, and provide consultative recommendations to achieve daily, weekly, and monthly sales targets. Maintain accurate CRM records, handle objections professionally, and follow scripts and quality standards while delivering a strong customer experience.

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Dimension Data
Dimension Data
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive revenue through an entry-level outbound call program targeting Canada-based customers. You’ll make high-volume calls, promote telecom plans and upgrades, understand customer needs, and provide consultative recommendations to achieve daily, weekly, and monthly sales targets. Maintain accurate CRM records, handle objections professionally, and follow scripts and quality standards while delivering a strong customer experience.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, including consultative customer interactions.
  • •Active listening and customer empathy to understand needs and recommend tailored solutions.
  • •Resilience and ability to handle rejection professionally.
  • •Basic system/CRM handling and accurate record keeping for calls, conversions, and follow-ups.
Experience:2-4 yearsBPO
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn