Senior Payroll Representative-6

Dow
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Analytical thinking","Problem-solving"]

Serve as the first point of contact for payroll inquiries in Navi Mumbai, handling requests via phone, chat, and e-Request while supporting HR business processes and employee experience. Apply expertise to resolve transactional issues, track and update request status, and delegate/escalate when needed. Improve knowledge base and case management content, help oversee service operations, and drive continuous improvements, including Time and Absence subject matter support.

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FursaFursa
Dow
Dow
2 days ago

Senior Payroll Representative-6

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for payroll inquiries in Navi Mumbai, handling requests via phone, chat, and e-Request while supporting HR business processes and employee experience. Apply expertise to resolve transactional issues, track and update request status, and delegate/escalate when needed. Improve knowledge base and case management content, help oversee service operations, and drive continuous improvements, including Time and Absence subject matter support.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for payroll inquiries via phone, chat, and e-Request, resolving issues for employees and People Leaders.
  • •Delegate and escalate queries as appropriate while remaining accountable for completion.
  • •Track inquiry progress and provide continuous status updates to requestors.
  • •Improve payroll Knowledge Base and Case Management content based on experience.
  • •Support continuous improvement efforts to reduce inquiry volume and ensure strong service delivery for Time and Absence.

Pay and Benefits

Perks:Annual BonusHealth InsuranceLife Insurance401kPaid LeaveParental LeaveGym MembershipEquity

Key Requirements

  • •Bachelor’s/graduate-level education with a relevant HR and Finance background.
  • •Minimum 4 years of experience in EMEAI Payroll activities.
  • •Experience using Microsoft Suite.
  • •Excellent verbal and written communication.
  • •Knowledge of payroll compliance, including country-specific payroll laws, taxes, social security requirements, and statutory reporting obligations.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solving
Tech Stack:Microsoft SuiteExcel

Company Brief

Dow
Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Midland, United States
Founded: 1897
WebsiteLinkedIn