Dialpad

4 weeks ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 35 minutes agoStatus: Live

Job Summary

Lead and coach a high-performing Customer Success team for Dialpad’s Key Accounts, owning customer relationships, driving product adoption, and shaping strategies to boost retention and growth. Partner with Sales, Product, and Engineering to align on customer needs, monitor health metrics, and report performance to executives while expanding value across strategic accounts.

Location: Kitchener

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Key customers, providing ongoing coaching and development.
•Customer Advocacy: Serve as the leader responsible for customer satisfaction and retention within the Key segment.
•Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and identify opportunities to expand use cases and increase platform utilization.
•Customer Health & Escalations: Monitor customer account health, identify risks and opportunities, and lead resolution of escalated issues.
•Collaborative Leadership: Partner with Sales, Marketing, Product, and Engineering to create customer-centric strategies and improve product offerings.

Pay and Benefits

Salary: CAD 102,400 - 129,400 annually

Key Requirements

•2-3+ years of experience managing a Customer Success or Account Management team.

Experience:2-3 yearsSaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationPresentationPublic speaking

Languages:English

Tech Stack:SalesforceGainsightPowerPointWordExcel

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

4 weeks ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 35 minutes agoStatus: Live

Job Summary

Location: Kitchener

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Key customers, providing ongoing coaching and development.
•Customer Advocacy: Serve as the leader responsible for customer satisfaction and retention within the Key segment.
•Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and identify opportunities to expand use cases and increase platform utilization.
•Customer Health & Escalations: Monitor customer account health, identify risks and opportunities, and lead resolution of escalated issues.
•Collaborative Leadership: Partner with Sales, Marketing, Product, and Engineering to create customer-centric strategies and improve product offerings.

Pay and Benefits

Salary: CAD 102,400 - 129,400 annually

Key Requirements

•2-3+ years of experience managing a Customer Success or Account Management team.

Experience:2-3 yearsSaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationPresentationPublic speaking

Languages:English

Tech Stack:SalesforceGainsightPowerPointWordExcel

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn