Hybrid Project Manager (Manager) - Bank Voice

Discover Financial
Richmond
Workplace: HybridFull timeUSD 138,100 - 157,700 annuallyFunction: Program & Project Management (PMO)Experience: 3+ yearsEducation: high_schoolSkills: ["Attention to detail","Organizational skills","Communication","Problem solving","Stakeholder management"]

Lead delivery of high-priority strategic initiatives for the Bank Voice Servicing team’s Change Delivery Team. Partner cross-functionally to drive organizational change through scalable processes for OKRs, manage medium-to-large complex projects in a matrixed environment, and develop plans to mitigate risk and support on-time delivery. Communicate effectively across levels, translate ambiguous scope into structured work, and bring experience managing data, tech/platform transformations, and governance.

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Discover Financial
Discover Financial
3 days ago

Hybrid Project Manager (Manager) - Bank Voice

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead delivery of high-priority strategic initiatives for the Bank Voice Servicing team’s Change Delivery Team. Partner cross-functionally to drive organizational change through scalable processes for OKRs, manage medium-to-large complex projects in a matrixed environment, and develop plans to mitigate risk and support on-time delivery. Communicate effectively across levels, translate ambiguous scope into structured work, and bring experience managing data, tech/platform transformations, and governance.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Drive organizational change by owning and improving systems and processes for strategic planning and execution of OKRs.
  • •Lead medium-to-large complex projects, providing strategic direction and rapidly putting structure in place.
  • •Partner cross-functionally to provide strategic and tactical thought partnership for planning and delivery.
  • •Design, develop, and manage project plans to ensure initiatives are documented, mitigates risk, and supports on-time delivery.
  • •Communicate across all levels to elevate key decision points to leadership and drive outcomes.

Pay and Benefits

Salary: USD 138,100 - 157,700 annually

Key Requirements

  • •At least 3 years of project management experience.
  • •At least 1 year of experience in Google Suite products.
  • •High School Diploma, GED or equivalent certification.
  • •Experience managing medium to large complex projects using structured frameworks and change management.
  • •At least 1 year of experience with Confluence and Jira.
Experience:3+ yearsRetail banking
Education:High School
Skills:Attention to detailOrganizational skillsCommunicationProblem solvingStakeholder management
Certifications:PMPLeanAgileSix Sigma
Tech Stack:Google SuiteConfluenceJira

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn