Service Advisor, Los Angeles

Lucid Motors
Los Angeles
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Compassion","Patience","Problem-solving","Documentation"]

Provide front-of-house service support at Lucid’s new Los Angeles Service Center. Greet clients, consult with technicians, document concerns, and explain service options with time and cost estimates. Guide vehicles through inspections, PDI documentation, loaner/ride coordination, work order review, QC, and warranty follow-ups—while upholding CSI KPIs. Manage authorization signatures via DocuSign and handle invoices and payments for customer pay repairs.

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Lucid Motors
Lucid Motors
3 days ago

Service Advisor, Los Angeles

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide front-of-house service support at Lucid’s new Los Angeles Service Center. Greet clients, consult with technicians, document concerns, and explain service options with time and cost estimates. Guide vehicles through inspections, PDI documentation, loaner/ride coordination, work order review, QC, and warranty follow-ups—while upholding CSI KPIs. Manage authorization signatures via DocuSign and handle invoices and payments for customer pay repairs.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service process from initial contact to vehicle handover
  • •Conduct comprehensive inspections/check-in and document transport damage (including accurate BOL notation)
  • •Manage loaner agreements and coordinate rental vehicle requests/ride arrangements as needed
  • •Review work orders after technicians and detailers complete tasks to ensure accurate documentation and time punches
  • •Handle warranty claim rejections within established timeframes and manage service authorization/invoicing and payments

Pay and Benefits

Salary: USD 28 - 38 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquity

Key Requirements

  • •2-5 years of automotive experience in a Service Advisor or front-of-house customer-facing role
  • •Excellent interpersonal skills with a compassionate, patient demeanor
  • •Strong problem-solving and creative thinking with the ability to articulate and document details
  • •Ability to explain automotive terminology and concepts to customers across varying levels of knowledge
  • •Proficiency with Microsoft Office and ability to learn proprietary DMS software
Experience:2-5 yearsAutomotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation
Licenses:Valid driver’s license
Certifications:CPR
Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)Lyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn