Lead - Solutions Engineer (Verticals)

Freshworks
Boston
Workplace: RemoteFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Prioritization"]

Serve as a dedicated solutions engineering partner to Freshworks’ SLED, Higher Education, and Manufacturing sales teams. Lead technical and business discovery, translate customer requirements into solution strategies, and deliver tailored demos aligned to industry workflows. Communicate the value of Freshworks’ ITSM/ITAM/ITOM/ESM and AI-first capabilities to technical and executive audiences, while sharing customer insights back across Sales, Product, Marketing, and Customer Success.

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Freshworks
Freshworks
1 day ago

Lead - Solutions Engineer (Verticals)

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a dedicated solutions engineering partner to Freshworks’ SLED, Higher Education, and Manufacturing sales teams. Lead technical and business discovery, translate customer requirements into solution strategies, and deliver tailored demos aligned to industry workflows. Communicate the value of Freshworks’ ITSM/ITAM/ITOM/ESM and AI-first capabilities to technical and executive audiences, while sharing customer insights back across Sales, Product, Marketing, and Customer Success.
Location: Boston
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a dedicated solution engineering partner to SLED, Higher Education, and Manufacturing sales teams.
  • •Collaborate with customers to identify and address critical business, operational, and technology challenges.
  • •Partner with Account Executives through the sales cycle on technical and business discovery and solution strategy.
  • •Gather and translate customer requirements into defined business and technical solutions.
  • •Build and deliver customized demos and vertical-specific solution narratives that articulate the value of Freshworks’ ITSM/ITAM/ITOM/ESM and AI-first capabilities.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually

Key Requirements

  • •6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing.
  • •Strong understanding of how customer requirements, buying processes, and technology priorities vary by vertical.
  • •Strong knowledge of ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms.
  • •Excellent presentation and storytelling skills communicating complex technical and business value to diverse audiences.
Experience:6-8 yearsSaaS
Education:Bachelor's
Skills:PresentationStorytellingCross-functional collaborationCommunicationPrioritization
Languages:English
Tech Stack:ITSMITAMITOMESMAI

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor