Service Manager

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 40,000 - 44,000Function: Solutions Engineering & Sales EngineeringSkills: ["Communication","Performance-driven","Stakeholder management","Customer-focused service delivery","Operational leadership"]

Lead on-site Hard FM service delivery as the single point of contact, managing reactive and planned maintenance activities safely and compliantly. Oversee direct teams and supply partners to meet KPIs, maintain accurate documentation in CAFM systems, and resolve customer issues promptly. Partner with Heads of Establishment to align maintenance priorities with unit outputs, manage statutory compliance and risk, and support Defence Net Zero initiatives, including billable works and on-call rota participation.

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FursaFursa
Serco
Serco
3 days ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead on-site Hard FM service delivery as the single point of contact, managing reactive and planned maintenance activities safely and compliantly. Oversee direct teams and supply partners to meet KPIs, maintain accurate documentation in CAFM systems, and resolve customer issues promptly. Partner with Heads of Establishment to align maintenance priorities with unit outputs, manage statutory compliance and risk, and support Defence Net Zero initiatives, including billable works and on-call rota participation.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the single point of contact for Hard FM service delivery matters on site.
  • •Lead delivery of reactive and planned maintenance, ensuring safe, compliant execution aligned to statutory and Ministry of Defence requirements.
  • •Manage performance of direct teams and supply partners to achieve KPIs and maintain accurate documentation within CAFM systems.
  • •Develop understanding of each establishment’s operational priorities and support unit outputs through ESTS/FASP and Statements of Need.
  • •Oversee statutory compliance, risk-manage overdue mandatory tasks, identify Net Zero opportunities via billable works, and participate in the on-call rota.

Pay and Benefits

Salary: GBP 40,000 - 44,000
Perks:PensionAnnual LeaveHealth InsuranceLife Insurance

Key Requirements

  • •Strong background in FM service delivery and IT skills in a regulated or defence environment.
  • •Experience managing maintenance services, teams, and supply partners to deliver safely and compliantly.
  • •Sound understanding of safe systems of work and statutory compliance with customer-focused service delivery.
  • •Technical qualifications in a building services or engineering discipline, plus IOSH (or equivalent) and emergency first aid/fire safety training.
  • •Experience acting as or supporting Asbestos and Legionella Responsible Persons.
Experience:Facilities managementDefenceRegulated environment
Skills:CommunicationPerformance-drivenStakeholder managementCustomer-focused service deliveryOperational leadership
Certifications:IOSHEmergency first aidFire safety
Tech Stack:CAFM systems

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn