Support Specialist (Nepal)

Yango
Nepal
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Problem-solving","Professional development","Adaptability"]

Provide timely, professional customer support across email, phone, and chat, resolving inquiries and assisting with complex cases. Maintain accurate logs and update customer records, while collaborating with the team to ensure high-quality support and customer satisfaction. The role also gathers customer feedback and requires strong Nepali and English communication, reliable internet setup, and availability for flexible shifts including weekends and holidays.

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FursaFursa
Yango
Yango
1 month ago

Support Specialist (Nepal)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide timely, professional customer support across email, phone, and chat, resolving inquiries and assisting with complex cases. Maintain accurate logs and update customer records, while collaborating with the team to ensure high-quality support and customer satisfaction. The role also gathers customer feedback and requires strong Nepali and English communication, reliable internet setup, and availability for flexible shifts including weekends and holidays.
Location: Nepal
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide timely and effective support to customers across email, phone, and chat.
  • •Assist with complex cases in a timely and professional manner.
  • •Update customer records and maintain accurate logs of support interactions.
  • •Collaborate with the team to ensure high-quality support and customer satisfaction.
  • •Gather customer feedback to improve support outcomes.

Pay and Benefits

Perks:Life InsuranceHealth Insurance

Key Requirements

  • •Strong written and verbal skills in Nepali and English.
  • •A personal laptop or desktop with stable internet and power supply (including backup).
  • •Ability to work in a team and support colleagues.
  • •Willingness to learn and develop professional skills.
  • •Availability for flexible shifts, including weekends and holidays.
Skills:CommunicationTeamworkProblem-solvingProfessional developmentAdaptability
Languages:NepaliEnglish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn