Project Associate, Qualification - Night Shift - Remote

Appen
Philippines
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 2-3 yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Problem-solving","Stakeholder management","Adaptability"]

Manage onboarding and qualification processes for AI, LLM, data collection, and relevance projects. Build and maintain workflows, enablement materials, and readiness reporting while evaluating contributor eligibility and tracking performance. Partner cross-functionally to ensure onboarding programs are launch-ready, respond to onboarding/access tickets, and maintain dashboards that flag readiness risks. Improve onboarding content by analyzing issues and identifying root causes to keep contributors prepared on time and meet quality standards.

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FursaFursa
Appen
Appen
6 days ago

Project Associate, Qualification - Night Shift - Remote

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage onboarding and qualification processes for AI, LLM, data collection, and relevance projects. Build and maintain workflows, enablement materials, and readiness reporting while evaluating contributor eligibility and tracking performance. Partner cross-functionally to ensure onboarding programs are launch-ready, respond to onboarding/access tickets, and maintain dashboards that flag readiness risks. Improve onboarding content by analyzing issues and identifying root causes to keep contributors prepared on time and meet quality standards.
Location: Philippines
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Set up workflows, launch materials, and supporting content for new and expanding projects.
  • •Create and maintain enablement materials such as modules, FAQs, exercises, quizzes, and knowledge checks.
  • •Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
  • •Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
  • •Maintain trackers and dashboards, provide project updates, and analyze onboarding/performance issues to identify root causes and refresh content.

Key Requirements

  • •2–3 years of experience in a metric-driven environment such as operations, production, or customer support/call center settings.
  • •Moderate to advanced Excel and Power BI (or equivalent) dashboarding experience to build and maintain trackers and readiness reporting.
  • •Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
  • •Experience working with ticketing or contributor/crowd support platforms.
  • •Strong written and verbal English communication skills and ability to explain policies and guidelines clearly.
Experience:2-3 yearsOperationsCustomer supportData analyticsAI training data
Education:Bachelor's
Skills:Written communicationVerbal communicationProblem-solvingStakeholder managementAdaptability
Languages:English
Tech Stack:ExcelPower BILLMsPromptingAnnotationSearch relevanceTicketing

Company Brief

Appen
Provides data for machine learning and artificial intelligence, including data collection, annotation, and validation services to train AI models across speech, text, image, and video. Serves technology, automotive, retail, and government customers globally.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 1996
WebsiteLinkedIn