Senior Application Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide second-level application support for business-critical software, troubleshoot incidents, perform root cause analysis, and collaborate with development and business teams to resolve issues. Analyze logs and SQL data, perform testing of fixes, and maintain documentation and knowledge sharing to ensure reliable production support in a fast-paced environment.

Location: Cairo

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide second-level application support for business-critical applications and assigned projects, ensuring timely resolution within SLAs.
•Investigate, troubleshoot, and resolve application-related incidents and service requests; perform root cause analysis and contribute to problem management.
•Analyze logs, system behavior, and application data to identify and resolve issues; execute SQL queries for data-related investigations.
•Collaborate with development teams, business teams, and other stakeholders to ensure timely issue resolution and effective communication.
•Maintain and update incidents, service requests, and problem records using the organization’s ticketing system and support testing activities to validate fixes before production promotion.

Key Requirements

•4–7 years of experience in Application Support within a Software House or enterprise environment.
•Strong understanding of second-level application support processes.
•Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes.
•Experience in analyzing application logs and performing technical investigations.
•Familiarity with incident management and ticketing systems.

Experience:4-7 yearsComputer Software

Skills:CommunicationProblem-solvingTeamworkAnalytical thinking

Languages:English

Tech Stack:SQL

Company Brief

BlackStone eIT

Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.

Industry: Consulting

Website

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BlackStone eIT

1 month ago

Senior Application Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Provide second-level application support for business-critical applications and assigned projects, ensuring timely resolution within SLAs.
•Investigate, troubleshoot, and resolve application-related incidents and service requests; perform root cause analysis and contribute to problem management.
•Analyze logs, system behavior, and application data to identify and resolve issues; execute SQL queries for data-related investigations.
•Collaborate with development teams, business teams, and other stakeholders to ensure timely issue resolution and effective communication.
•Maintain and update incidents, service requests, and problem records using the organization’s ticketing system and support testing activities to validate fixes before production promotion.

Key Requirements

•4–7 years of experience in Application Support within a Software House or enterprise environment.
•Strong understanding of second-level application support processes.
•Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes.
•Experience in analyzing application logs and performing technical investigations.
•Familiarity with incident management and ticketing systems.

Experience:4-7 yearsComputer Software

Skills:CommunicationProblem-solvingTeamworkAnalytical thinking

Languages:English

Tech Stack:SQL

Company Brief

BlackStone eIT

Industry: Consulting

Website