Principal Technical Account Manager

Pindrop
United States
Workplace: RemoteFull timeUSD 110,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer leadership","Executive communication","Cross-functional influence","Risk identification","Mentorship"]

Serve as a senior technical advisor for Pindrop’s most strategic enterprise customers, owning the end-to-end technical relationship from adoption goals to escalations. Lead architecture reviews, technical health assessments, roadmap and initiative planning, and high-priority P1/P2 incident response. Translate complex technical issues into clear executive communication, drive root-cause and corrective actions, and mentor TAM and support peers to raise the bar across the organization.

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FursaFursa
Pindrop
Pindrop
1 day ago

Principal Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a senior technical advisor for Pindrop’s most strategic enterprise customers, owning the end-to-end technical relationship from adoption goals to escalations. Lead architecture reviews, technical health assessments, roadmap and initiative planning, and high-priority P1/P2 incident response. Translate complex technical issues into clear executive communication, drive root-cause and corrective actions, and mentor TAM and support peers to raise the bar across the organization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the senior technical advisor for assigned strategic customers, understanding environments, architecture, priorities, adoption goals, and risks.
  • •Own the end-to-end technical relationship and drive customer initiatives, dependencies, risks, and action plans to successful outcomes.
  • •Lead architecture reviews, technical health assessments, roadmap discussions, adoption initiatives, and technical enablement.
  • •Manage high-priority customer escalations, coordinating Product, Engineering, Support, Customer Success, and stakeholders through resolution.
  • •Conduct root-cause analysis and postmortems, drive corrective actions and long-term solutions, and translate complex technical situations for executive audiences.

Pay and Benefits

Salary: USD 110,000 - 150,000 annually
Perks:Health InsurancePaid LeavePaid Parental401kHome OfficeLearning BudgetWellness StipendPhone AllowanceInternet AllowanceMacbook ProIdentity Protection

Key Requirements

  • •8+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Customer Engineering, or similar enterprise technical customer-facing roles.
  • •Proven experience owning large, strategic enterprise customer relationships.
  • •Deep experience with enterprise integrations, APIs, and cloud and/or hybrid environments, plus complex technical troubleshooting.
  • •Ability to lead cross-functional customer initiatives from planning through execution and closure.
  • •Experience leading high-priority technical escalations with strong judgment, responsiveness, and communication.
Experience:Enterprise SaaSCybersecurityCloudIntegrationsAPIFraud prevention
Skills:Customer leadershipExecutive communicationCross-functional influenceRisk identificationMentorship
Tech Stack:APIsCloudAWSAzureNetworkingSecurity

Company Brief

Pindrop
Provides voice security and fraud prevention solutions that analyze phone calls and voice interactions to detect fraud, authenticate callers, and protect contact centers using voice biometrics, machine learning, and risk-scoring telemetry.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: Atlanta, United States
Founded: 2011
WebsiteLinkedIn