Customer Engineer

Modal
New York, San Francisco, Stockholm
Workplace: HybridFull timeUSD 120,000 - 170,000 annuallyFunction: Product ManagementExperience: 3-5 yearsSkills: ["Python","Command line","Web technologies","Git","Go","TypeScript","Deployment processes","SDKs"]

Support Engineer role focusing on delivering exceptional developer-facing customer support for Modal’s AI infrastructure platform. You’ll troubleshoot platform issues, guide users through docs and best practices, escalate to engineering when needed, maintain knowledge base, and collaborate with product, sales, and success teams to ensure smooth onboarding and informed roadmap decisions.

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FursaFursa
Modal
Modal
11 months ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support Engineer role focusing on delivering exceptional developer-facing customer support for Modal’s AI infrastructure platform. You’ll troubleshoot platform issues, guide users through docs and best practices, escalate to engineering when needed, maintain knowledge base, and collaborate with product, sales, and success teams to ensure smooth onboarding and informed roadmap decisions.
Location: New York, San Francisco, Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via email, chat, and support tickets in a timely and helpful manner
  • •Troubleshoot technical issues related to Modal's platform, Python environments, and deployment workflows
  • •Guide users through documentation, tutorials, and best practices for using Modal
  • •Escalate complex technical issues to engineering teams while providing clear context and reproduction steps
  • •Maintain and improve our knowledge base, FAQs, and support documentation

Pay and Benefits

Salary: USD 120,000 - 170,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3-5 years of customer support or technical support experience, preferably with developer-facing products
  • •Strong written communication skills with ability to explain technical concepts clearly and patiently
  • •Basic technical background with familiarity in Python, command line tools, and web technologies
  • •Experience with ticketing systems, knowledge bases, and support workflows
  • •Customer-first mindset with genuine interest in helping developers succeed
Experience:3-5 yearsAISaaSInfrastructure
Skills:PythonCommand lineWeb technologiesGitGoTypeScriptDeployment processesSDKs
Languages:English
Tech Stack:PythonGitGoTypeScriptDockerCloudKubernetesSDK

Company Brief

Modal
Provides a serverless, high-performance cloud platform for AI, ML, and data workloads — offering instant autoscaling, elastic GPU access, and developer-first tooling to run inference, training, and batch jobs at scale.
Industry: Cloud Computing
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: New York City, United States
Founded: 2021
WebsiteLinkedIn