Customer Solution Consultant - Thai & English

SiteMinder
Bangkok
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Analytical thinking","Conflict resolution","Stakeholder management","Communication"]

Provide technical support and consultation for SiteMinder’s products and services to customers and partners across the Thai-speaking APAC region. Build strong customer relationships through phone, email, and other channels; diagnose and troubleshoot connectivity and browser issues; identify configuration needs and resolve cases within SLAs and KPIs. Act as a technical expert, communicating issues and requirements internally to drive integrations and timely resolutions.

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FursaFursa
SiteMinder
SiteMinder
4 days ago

Customer Solution Consultant - Thai & English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide technical support and consultation for SiteMinder’s products and services to customers and partners across the Thai-speaking APAC region. Build strong customer relationships through phone, email, and other channels; diagnose and troubleshoot connectivity and browser issues; identify configuration needs and resolve cases within SLAs and KPIs. Act as a technical expert, communicating issues and requirements internally to drive integrations and timely resolutions.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical support to SiteMinder products and services for internal and external customers, with primary focus on the Thai-speaking APAC region.
  • •Develop strong customer relationships by delivering exceptional technical support and consultation across communication channels.
  • •Identify customer support and configuration requirements, set expectations, and resolve issues while meeting customer demands and internal KPIs.
  • •Ensure cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
  • •Act as a technical expert by identifying issues and communicating them and related requirements internally.

Pay and Benefits

Perks:EquityHybrid WorkParental Leave

Key Requirements

  • •High level of customer service and IT technical skills to support SiteMinder products and services.
  • •Fluent English communication skills (written and verbal).
  • •Strong analytical skills to analyze problems, determine root causes, and resolve issues.
  • •Ability to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment.
  • •Ability to diagnose and troubleshoot web browser and connectivity issues.
Experience:Hospitality industryContact centre
Skills:Customer serviceAnalytical thinkingConflict resolutionStakeholder managementCommunication
Languages:ThaiEnglish
Tech Stack:Web browserConnectivity troubleshooting

Company Brief

SiteMinder
Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2006
WebsiteLinkedIn