Smartly

1 month ago

Technical Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line technical support for Smartly.io’s ad tech platform across major networks (TikTok, Pinterest, Snapchat, YouTube, Google) in a fast-paced, global team. Troubleshoot complex customer issues, collaborate with engineering and product teams, and help launch Alpha/Beta programs while continuously improving documentation and knowledge for scale. Work with SAAS customers, deepen product expertise, and ensure issues don’t resurface to delight advertisers.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the primary liaison between customers and the product development team to resolve issues and ensure problems don’t resurface
•Build technical expertise in non-Meta advertising products (TikTok, Pinterest, Snapchat) and provide consultative guidance to businesses
•Engage with the world’s largest online advertisers, addressing campaigns, performance, and product bugs
•Assist with launching products by supporting Alpha and Beta programs and documenting issues for improvement
•Perform tech-heavy investigations and document platform bugs, contributing to knowledge base and education about the platform

Key Requirements

•2-3 years of technical support experience in a customer-facing role, preferably with SAAS technology; experience in ad tech/online marketing is highly desirable
•Experience with JavaScript and SQL with experience troubleshooting by looking at logs
•Knowledge of databases, HTTP fundamentals, REST APIs, and basic web-application architecture (MVC)
•Knowledge of modern web technologies (e.g., React or AngularJS); tech stack includes Ruby on Rails, Scala, React+Redux+Flow, Angular, PHP, MongoDB, Cassandra and PostgreSQL
•Experience with Intercom or similar preferred

Experience:2-3 yearsAd techOnline advertisingSaaSDigital marketing

Skills:CommunicationProblem-solvingCustomer focusLearnabilityTeamwork

Languages:English

Tech Stack:Ruby on RailsScalaReactReduxFlowAngularPHPMongoDBCassandraPostgreSQLJavaScriptREST APIsHTTPIntercom

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 month ago

Technical Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the primary liaison between customers and the product development team to resolve issues and ensure problems don’t resurface
•Build technical expertise in non-Meta advertising products (TikTok, Pinterest, Snapchat) and provide consultative guidance to businesses
•Engage with the world’s largest online advertisers, addressing campaigns, performance, and product bugs
•Assist with launching products by supporting Alpha and Beta programs and documenting issues for improvement
•Perform tech-heavy investigations and document platform bugs, contributing to knowledge base and education about the platform

Key Requirements

•2-3 years of technical support experience in a customer-facing role, preferably with SAAS technology; experience in ad tech/online marketing is highly desirable
•Experience with JavaScript and SQL with experience troubleshooting by looking at logs
•Knowledge of databases, HTTP fundamentals, REST APIs, and basic web-application architecture (MVC)
•Knowledge of modern web technologies (e.g., React or AngularJS); tech stack includes Ruby on Rails, Scala, React+Redux+Flow, Angular, PHP, MongoDB, Cassandra and PostgreSQL
•Experience with Intercom or similar preferred

Experience:2-3 yearsAd techOnline advertisingSaaSDigital marketing

Skills:CommunicationProblem-solvingCustomer focusLearnabilityTeamwork

Languages:English

Tech Stack:Ruby on RailsScalaReactReduxFlowAngularPHPMongoDBCassandraPostgreSQLJavaScriptREST APIsHTTPIntercom

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn