Customer Experience Associate (f/m/d)

Moss
Berlin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Analytical","Detail-oriented","Resilient","Customer-oriented"]

Entry-level Customer Support role in a FinTech, focused on supporting German customers across phone, chat, and email. You’ll learn the product deeply, solve complex customer problems, collaborate with Compliance, Product and Risk teams, and help improve processes to enhance customer experience in a fast-paced environment.

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Moss
Moss
3 months ago

Customer Experience Associate (f/m/d)

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Last checked: 15 hours agoStatus: Live

Job Summary

Entry-level Customer Support role in a FinTech, focused on supporting German customers across phone, chat, and email. You’ll learn the product deeply, solve complex customer problems, collaborate with Compliance, Product and Risk teams, and help improve processes to enhance customer experience in a fast-paced environment.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support Customers: Act as a key operational contact for our German customers across phone, chat, and email, providing clear solutions while building trust.
  • •Understand the Product Deeply: Develop a deep understanding of our FinTech product across use cases, markets, and customer needs.
  • •Solve Complex Problems: Analyze root causes, assess risks, and escalate where needed.
  • •Collaborate Across Teams: Work with Compliance, Product, Risk and other Operations teams to resolve cases efficiently.
  • •Improve Processes: Contribute to data quality and process improvements to enhance customer experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetEquity

Key Requirements

  • •A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
  • •Native-level German (C2) and strong English skills (min. C1)
  • •Dutch language skills are a strong plus
  • •A strong interest in FinTech, financial processes, or operational excellence
  • •A proactive, hands-on mindset and willingness to take ownership
Experience:FinTechSaaS
Education:Bachelor's
Skills:CommunicationAnalyticalDetail-orientedResilientCustomer-oriented
Languages:GermanEnglish

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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