Moss

1 month ago

Customer Experience Associate (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Entry-level Customer Support role in a FinTech, focused on supporting German customers across phone, chat, and email. You’ll learn the product deeply, solve complex customer problems, collaborate with Compliance, Product and Risk teams, and help improve processes to enhance customer experience in a fast-paced environment.

Location: Berlin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Support Customers: Act as a key operational contact for our German customers across phone, chat, and email, providing clear solutions while building trust.
•Understand the Product Deeply: Develop a deep understanding of our FinTech product across use cases, markets, and customer needs.
•Solve Complex Problems: Analyze root causes, assess risks, and escalate where needed.
•Collaborate Across Teams: Work with Compliance, Product, Risk and other Operations teams to resolve cases efficiently.
•Improve Processes: Contribute to data quality and process improvements to enhance customer experience.

Pay and Benefits

Equity and Bonus:Equity

Perks:Learning BudgetEquity

Key Requirements

•A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
•Native-level German (C2) and strong English skills (min. C1)
•Dutch language skills are a strong plus
•A strong interest in FinTech, financial processes, or operational excellence
•A proactive, hands-on mindset and willingness to take ownership

Experience:FinTechSaaS

Education:Bachelor's

Skills:CommunicationAnalyticalDetail-orientedResilientCustomer-oriented

Languages:GermanEnglish

Company Brief

Moss

Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2019

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Moss

1 month ago

Customer Experience Associate (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Support Customers: Act as a key operational contact for our German customers across phone, chat, and email, providing clear solutions while building trust.
•Understand the Product Deeply: Develop a deep understanding of our FinTech product across use cases, markets, and customer needs.
•Solve Complex Problems: Analyze root causes, assess risks, and escalate where needed.
•Collaborate Across Teams: Work with Compliance, Product, Risk and other Operations teams to resolve cases efficiently.
•Improve Processes: Contribute to data quality and process improvements to enhance customer experience.

Pay and Benefits

Equity and Bonus:Equity

Perks:Learning BudgetEquity

Key Requirements

•A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
•Native-level German (C2) and strong English skills (min. C1)
•Dutch language skills are a strong plus
•A strong interest in FinTech, financial processes, or operational excellence
•A proactive, hands-on mindset and willingness to take ownership

Experience:FinTechSaaS

Education:Bachelor's

Skills:CommunicationAnalyticalDetail-orientedResilientCustomer-oriented

Languages:GermanEnglish

Company Brief

Moss

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2019

Glassdoor: 3.4

Website LinkedIn Glassdoor