3 months ago

Head of Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and scale the Customer Success and Technical Support organizations for a fast-growing B2B SaaS data platform. Build enterprise-ready post-sale operating models, align CS, Support, Pre-Sales, Implementation, Sales, Product, and Engineering into one Tiger Data team, and leverage AI to improve adoption, retention, and customer health while driving strategic customer insights to leadership.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead Tiger Data’s Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams.
•Build and operationalize Tiger Data’s customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts.
•Define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs.
•Design customer segmentation, engagement models, escalation paths, support coverage, success planning, health scoring, and renewal/expansion motions that scale.
•Drive measurable improvements in adoption, retention, gross revenue retention, net revenue retention, expansion, customer satisfaction, time-to-resolution, support quality, and executive visibility into customer health.

Pay and Benefits

Perks:Remote WorkEquityWifi StipendPremium Insurance

Key Requirements

•Significant experience leading Customer Success, Technical Support, Customer Experience, or post-sales teams in a high-growth B2B SaaS, infrastructure, database, developer tools, cloud, or technical platform company.
•Managed managers and teams that include highly technical customer-facing talent (e.g., Technical Support Engineers, Customer Success Managers, Solutions Engineers, TAMs).
•Built or transformed post-sales operating models for enterprise customers, including segmentation, health scoring, adoption motions, renewal risk management, and expansion partnerships with Sales.
•Ability to serve technical customers with credibility across database, infrastructure, platform, and developer audiences.
•Strong AI fluency and curiosity, and experience using AI-enabled workflows to improve productivity and customer experience.

Experience:SaaSDatabaseDeveloper toolsCloudInfrastructurePost-salesEnterprise

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingTeam management

Languages:English

Tech Stack:PostgreSQLTiger CloudAWSGoDockerKubernetesPython

Company Brief

TigerData

Provides data migration, integration, and managed services to help businesses consolidate, transform, and operationalize data pipelines. Offers consultancy and tools to modernize data stacks, enable analytics, and improve data quality and accessibility.

Industry: Data Infrastructure

Website

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TigerData

3 months ago

Head of Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead Tiger Data’s Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams.
•Build and operationalize Tiger Data’s customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts.
•Define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs.
•Design customer segmentation, engagement models, escalation paths, support coverage, success planning, health scoring, and renewal/expansion motions that scale.
•Drive measurable improvements in adoption, retention, gross revenue retention, net revenue retention, expansion, customer satisfaction, time-to-resolution, support quality, and executive visibility into customer health.

Pay and Benefits

Perks:Remote WorkEquityWifi StipendPremium Insurance

Key Requirements

•Significant experience leading Customer Success, Technical Support, Customer Experience, or post-sales teams in a high-growth B2B SaaS, infrastructure, database, developer tools, cloud, or technical platform company.
•Managed managers and teams that include highly technical customer-facing talent (e.g., Technical Support Engineers, Customer Success Managers, Solutions Engineers, TAMs).
•Built or transformed post-sales operating models for enterprise customers, including segmentation, health scoring, adoption motions, renewal risk management, and expansion partnerships with Sales.
•Ability to serve technical customers with credibility across database, infrastructure, platform, and developer audiences.
•Strong AI fluency and curiosity, and experience using AI-enabled workflows to improve productivity and customer experience.

Experience:SaaSDatabaseDeveloper toolsCloudInfrastructurePost-salesEnterprise

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingTeam management

Languages:English

Tech Stack:PostgreSQLTiger CloudAWSGoDockerKubernetesPython

Company Brief

TigerData

Industry: Data Infrastructure

Website