Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Attention to detail","Communication","Interpersonal skills","Adaptability","Confidentiality"]

Handle banking customer inquiries via chat within a 24/7 rotating schedule. Provide Customer First Resolution by comprehending and responding to customer questions with immediate, personalized fixes. You’ll manage multiple conversations at once, ensure quality and compliance adherence, communicate effectively with customers, and contribute to employee, customer, and shareholder metrics through ownership of issue resolution.

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FursaFursa
American Express
American Express
2 days ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle banking customer inquiries via chat within a 24/7 rotating schedule. Provide Customer First Resolution by comprehending and responding to customer questions with immediate, personalized fixes. You’ll manage multiple conversations at once, ensure quality and compliance adherence, communicate effectively with customers, and contribute to employee, customer, and shareholder metrics through ownership of issue resolution.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Provide end-to-end customer service via chat servicing for banking inquiries
  • •Resolve customer queries/issues to ensure customer satisfaction through immediate resolution
  • •Comprehend and respond to customer queries while recognizing tone and mood in written communication
  • •Address 2-3 conversations simultaneously
  • •Adhere to quality and compliance guidelines and deliver assigned metrics

Key Requirements

  • •Bachelor’s degree
  • •Not more than 5 years between highest education completion date and joining date
  • •Have not enrolled in any prior Government Apprenticeship programs
  • •Strong attention to detail and accuracy
  • •Ability to maintain confidentiality
Education:Bachelor's
Skills:Attention to detailCommunicationInterpersonal skillsAdaptabilityConfidentiality
Tech Stack:Microsoft Office Suite

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn