Networking Managed Services Engineer (L1)

NTT
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Client focus","Active listening","Resilience"]

Provide managed networking services as an entry-level engineer, monitoring client infrastructure to detect and resolve incidents and problems. Investigate first-line incidents using approved procedures, fulfill requests via ITSM tickets or other channels, and perform maintenance such as patching and configuration changes. Contribute to shift handovers, escalate when needed, support knowledge updates, and identify optimization opportunities to reduce incidents and improve processes.

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FursaFursa
NTT
NTT
2 months ago

Networking Managed Services Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide managed networking services as an entry-level engineer, monitoring client infrastructure to detect and resolve incidents and problems. Investigate first-line incidents using approved procedures, fulfill requests via ITSM tickets or other channels, and perform maintenance such as patching and configuration changes. Contribute to shift handovers, escalate when needed, support knowledge updates, and identify optimization opportunities to reduce incidents and improve processes.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide managed services to keep clients’ IT infrastructure and systems operational by proactively identifying, investigating, and resolving incidents and problems.
  • •Monitor client infrastructure and solutions to catch errors as soon as they occur.
  • •Investigate first-line incidents, follow approved procedures for request fulfillment, and handle support via telephonic support, ITSM tickets, or chat.
  • •Execute maintenance activities such as patching and configuration changes and ensure smooth shift handovers for continuous service.
  • •Update knowledge and share insights, escalate when necessary, and identify opportunities to optimize incident resolution and process improvements.

Key Requirements

  • •Basic understanding of networking and security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, and EIGRP.
  • •Highly disciplined in handling ITSM tickets day to day and following defined SOPs.
  • •Try to resolve as many tickets as possible using available knowledge articles and provided SOPs.
  • •Good understanding of using ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningAdaptabilityClient focusActive listeningResilience
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISr routersCisco ACSISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn