Principal Product Manager - High Volume Lifecycle

Wise
London
Workplace: HybridFull timeGBP 120,000 - 148,000 annuallyFunction: Product ManagementSkills: ["Strategic thinking","Influence without authority","Service design","Data-driven decision making","Cross-functional collaboration"]

Own the end-to-end servicing experience for Wise’s High Volume customers—helping them succeed through expert, scalable support. Set the vision, strategy, and roadmap for HV lifecycle servicing, improving confidence and predictability for customers transacting at scale. Collaborate across Send, Operations, Contacts, Fincrime, and Compliance, applying strong data acumen (including SQL) and design/systems thinking to deploy AI where it drives value.

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FursaFursa
Wise
Wise
1 day ago

Principal Product Manager - High Volume Lifecycle

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end servicing experience for Wise’s High Volume customers—helping them succeed through expert, scalable support. Set the vision, strategy, and roadmap for HV lifecycle servicing, improving confidence and predictability for customers transacting at scale. Collaborate across Send, Operations, Contacts, Fincrime, and Compliance, applying strong data acumen (including SQL) and design/systems thinking to deploy AI where it drives value.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Shape the vision, strategy, and roadmap for High Volume servicing, aligned to broader HV strategy.
  • •Own the end-to-end servicing experience for High Volume customers and scale operational impact with targeted AI solutions.
  • •Improve customer predictability and confidence for customers frequently transacting at high volumes.
  • •Collaborate with teams across servicing capabilities, controls, and operational models to balance growth, platform capabilities, and regulatory requirements.
  • •Work horizontally across Send, Operations, Contacts, Fincrime, and Compliance to align HV servicing strategy with business goals.

Pay and Benefits

Salary: GBP 120,000 - 148,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Proven ability to take an ambiguous, broad problem space and turn it into a clear, actionable strategy.
  • •Strong service design sense, improving customer interactions across touchpoints by removing friction and increasing predictability.
  • •Ability to influence without formal authority and collaborate across Operations/Servicing and cross-functional teams.
  • •Strong data skills, using complex data (including SQL) to inform decisions and communicate insights to stakeholders.
  • •Excitement for hard, customer-impacting problems, using servicing as a growth lever.
Skills:Strategic thinkingInfluence without authorityService designData-driven decision makingCross-functional collaboration
Languages:English
Tech Stack:SQLAI

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor