NTT

2 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, handle objections professionally, and drive revenue by meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing conversions.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

•Graduate qualification (flexible based on communication skills).
•1–2 years of experience; freshers welcome (BPO/sales preferred).
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability, plus active listening and customer empathy.
•Basic system/CRM handling and ability to handle rejection with resilience.

Experience:1-2 yearsBPOSales

Education:Bachelor's

Skills:CommunicationPersuasionActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT