Junior Production Support Manager (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Munich
Workplace: HybridFull timeFunction: Manufacturing & Production OperationsExperience: 1-2 yearsSkills: ["Problem-solving","Communication","Documentation","Organization","Stakeholder management"]

Support the Production Support team by monitoring and troubleshooting day-to-day platform and order flow issues, coordinating incident responses, and maintaining accurate post-mortems. Handle operational order management between the e-commerce platform and the ERP system, keep site content updated in the CMS, and assist with QA/UAT planning for new releases. Collaborate with Engineering, Product, and Business teams using ticketing and documentation tools.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 day ago

Junior Production Support Manager (f/m/d) @MYTHERESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the Production Support team by monitoring and troubleshooting day-to-day platform and order flow issues, coordinating incident responses, and maintaining accurate post-mortems. Handle operational order management between the e-commerce platform and the ERP system, keep site content updated in the CMS, and assist with QA/UAT planning for new releases. Collaborate with Engineering, Product, and Business teams using ticketing and documentation tools.
Location: Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Entry level

Key Responsibilities

  • •Identify, investigate, and troubleshoot day-to-day platform errors to ensure fast resolution and minimal business impact.
  • •Support order management operations and monitor daily order flow issues between the e-commerce platform and the ERP system.
  • •Coordinate real-time incident responses by escalating critical issues, communicating business impact and resolution estimates, and maintaining post-mortem documentation.
  • •Maintain operational site content in the CMS (e.g., size guides, policy pages, shipping info, checkout tooltips) for accurate customer touchpoints.
  • •Support QA/UAT coordination for releases by planning/executing tests and tracking bugs with engineering teams.
Travel: Low travel

Pay and Benefits

Perks:Paid LeaveLearning BudgetPensionGym MembershipTravel AllowanceEquity

Key Requirements

  • •1–2 years of experience in production support, digital operations, or QA in an e-commerce or fast-paced digital environment.
  • •Basic understanding of end-to-end e-commerce order lifecycles, including payment authorization, fulfillment, inventory, and returns.
  • •Comfort with ticketing/documentation tools (JIRA, Confluence), ERP systems (Business Central or similar), and CMS.
  • •Ability to identify root causes, judge when to escalate critical issues, and keep stakeholders informed.
  • •Fluent English with strong written and verbal communication to bridge technical teams and business stakeholders.
Experience:1-2 yearsE-commerceDigital operationsProduction supportQA
Skills:Problem-solvingCommunicationDocumentationOrganizationStakeholder management
Languages:English
Tech Stack:JIRAConfluenceBusiness CentralERPCMSGoogle WorkspaceCMS content maintenance

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn