Senior Support Engineer - Dublin

OpenAI
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Cross-functional collaboration"]

Senior Support Engineer role focusing on OpenAI API—you’ll be the technical troubleshootings' last line of defense, scale our support operations with automation and AI, monitor top customers 24x7, and coordinate incident response with engineering and infrastructure teams to ensure reliable, high-scale AI solutions for strategic accounts.

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FursaFursa
OpenAI
OpenAI
1 year ago

Senior Support Engineer - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live

Job Summary

Senior Support Engineer role focusing on OpenAI API—you’ll be the technical troubleshootings' last line of defense, scale our support operations with automation and AI, monitor top customers 24x7, and coordinate incident response with engineering and infrastructure teams to ensure reliable, high-scale AI solutions for strategic accounts.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Be among the foremost technical troubleshooting experts for our API platform at OpenAI, acting as the last line of defense before the core Engineering team.
  • •Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies.
  • •Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
  • •In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates, ensuring operational readiness.
  • •Design and refine incident response processes and documentation across strategic customers, engineering and support teams.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkLearning Budget

Key Requirements

  • •Bachelor's degree in Computer Science or a related field
  • •5+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments
  • •Deep familiarity with modern monitoring, alerting, and observability practices, including metrics, logging, and tracing for distributed systems (SLIs/SLOs)
  • •Proven experience leading incident response for high-severity outages or service disruptions
  • •Strong scripting or software engineering (e.g., Python or similar) to automate repetitive tasks and integrate tools
Experience:5+ yearsSRENOCMonitoringObservabilityIncident response
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingCross-functional collaboration
Tech Stack:PythonMonitoringObservabilitySLIsSLOsCloudContainersLoad balancersDatabasesLoggingTracing

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor