Inside Sales Executive (Beijing based)

Informa
Beijing
Workplace: HybridFull timeFunction: SalesSkills: ["Customer relationship building","Negotiation","Problem-solving","Communication","Organizational skills"]

Manage and grow a portfolio of long-tail customers, focusing on renewals, retention, and upselling to minimize churn and drive customer satisfaction. Build trusted relationships with local agencies, proactively address churn risks, and provide tailored solutions. You’ll achieve annual sales targets, track renewal and retention metrics, and continuously improve sales techniques and product knowledge through customer engagement via phone, email, and virtual meetings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Informa
Informa
1 day ago

Inside Sales Executive (Beijing based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Manage and grow a portfolio of long-tail customers, focusing on renewals, retention, and upselling to minimize churn and drive customer satisfaction. Build trusted relationships with local agencies, proactively address churn risks, and provide tailored solutions. You’ll achieve annual sales targets, track renewal and retention metrics, and continuously improve sales techniques and product knowledge through customer engagement via phone, email, and virtual meetings.
Location: Beijing
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Proactively engage customers and local agencies to ensure timely renewals of subscriptions and packages.
  • •Identify and address churn risks by resolving customer concerns and providing tailored solutions.
  • •Upsell and cross-sell additional subscriptions and packages, presenting recommendations based on purchasing history.
  • •Achieve annual sales targets for renewals, retention, and upselling, tracking and reporting relevant performance metrics.
  • •Maintain customer and agency relationships through outreach (phone, email, virtual meetings) and exceptional customer service.
Travel: Low travel

Pay and Benefits

Perks:Paid LeaveAnnual LeaveHealth InsuranceAnnual BonusVolunteering Days

Key Requirements

  • •Solid understanding of the academic publishing industry and academic content business models.
  • •Previous success in a sales or sales support role, including meeting ambitious revenue targets in high-pressure environments.
  • •Strong ability to identify customer needs and present compelling, tailored solutions.
  • •Proven negotiating and closing skills to achieve sales targets, with strong problem-solving to resolve customer concerns.
  • •Excellent verbal and written communication skills; native Mandarin with full professional proficiency in English.
Experience:Academic publishing
Skills:Customer relationship buildingNegotiationProblem-solvingCommunicationOrganizational skills
Languages:MandarinEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn