Dimension Data

2 weeks ago

Data Centre Service Delivery Field Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide second-line technical support and field engineering services for data center clients. Manage incidents, help ensure service continuity, and collaborate with stakeholders to resolve technical issues effectively. This role focuses on supporting data center networking infrastructure and maintaining client service delivery through hands-on troubleshooting and coordinated resolution efforts.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Deliver second-line technical support and field engineering services for data center clients.
•Manage incidents and coordinate resolution efforts to restore services.
•Ensure service continuity through proactive support and issue handling.
•Collaborate with stakeholders to address and resolve technical problems.
•Support data center networking infrastructure in the field as needed.

Key Requirements

•Provide second-line technical support and field engineering services to data center clients.
•Maintain moderate experience with data center networking infrastructure.
•Manage incidents to support service delivery and continuity.
•Collaborate with stakeholders to resolve technical issues effectively.
•Hold a bachelor’s degree in Information Technology or a related field.

Education:Bachelor's in Information Technology

Skills:Incident managementStakeholder collaborationTroubleshootingService continuity focus

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Data Centre Service Delivery Field Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Deliver second-line technical support and field engineering services for data center clients.
•Manage incidents and coordinate resolution efforts to restore services.
•Ensure service continuity through proactive support and issue handling.
•Collaborate with stakeholders to address and resolve technical problems.
•Support data center networking infrastructure in the field as needed.

Key Requirements

•Provide second-line technical support and field engineering services to data center clients.
•Maintain moderate experience with data center networking infrastructure.
•Manage incidents to support service delivery and continuity.
•Collaborate with stakeholders to resolve technical issues effectively.
•Hold a bachelor’s degree in Information Technology or a related field.

Education:Bachelor's in Information Technology

Skills:Incident managementStakeholder collaborationTroubleshootingService continuity focus

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn