DeepL

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

As a Senior Customer Success Manager, you’ll manage a book of enterprise customers, acting as a strategic partner to drive onboarding, adoption, and renewal. You’ll lead cross-functional collaboration to expand usage, surface upsell opportunities, and ensure customer goals align with DeepL’s AI translation platform. The role requires managing relationships at senior levels, coordinating with sales, product, and support to deliver measurable business outcomes.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals.
•Position yourself as a strategic partner with your customers through regular exchange.
•Lead the land-adopt-expand-renewal motion of your book of business in a strong cross-group collaboration.
•Enable your new customers to scale quickly by leading a tailored onboarding journey.
•Drive adoption and active usage across their commitment by delivering use case adoption depth and business critical enterprise integration.

Key Requirements

•4+ years of customer success experience, ideally with a focus on retention.
•Software/SaaS experience is preferred.
•Exceptional organizational, presentation, and communication skills (both verbal and written).
•Fluency in English and Japanese (Korean is a plus).
•Ability to thrive in a start-up environment - you move quickly, think strategically and are superb at tactical execution.

Experience:4+ yearsSaaSSoftware

Skills:CommunicationPresentationCollaborationRelationship-building

Languages:EnglishJapanese

Company Brief

DeepL

DeepL builds Language AI products (DeepL Translator, DeepL Write, APIs and enterprise solutions) that provide high-accuracy translations and writing assistance to businesses and individuals, focusing on privacy, security and enterprise deployment.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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DeepL

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals.
•Position yourself as a strategic partner with your customers through regular exchange.
•Lead the land-adopt-expand-renewal motion of your book of business in a strong cross-group collaboration.
•Enable your new customers to scale quickly by leading a tailored onboarding journey.
•Drive adoption and active usage across their commitment by delivering use case adoption depth and business critical enterprise integration.

Key Requirements

•4+ years of customer success experience, ideally with a focus on retention.
•Software/SaaS experience is preferred.
•Exceptional organizational, presentation, and communication skills (both verbal and written).
•Fluency in English and Japanese (Korean is a plus).
•Ability to thrive in a start-up environment - you move quickly, think strategically and are superb at tactical execution.

Experience:4+ yearsSaaSSoftware

Skills:CommunicationPresentationCollaborationRelationship-building

Languages:EnglishJapanese

Company Brief

DeepL

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor