Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 32 - 34.25 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer focus","Mentoring","Collaboration","Strategic recommendations","Escalation management"]

Own the day-to-day experience for a portfolio of high-touch real estate agents at Compass, serving as their main point of contact for questions, issues, and escalations. Drive adoption of Compass tools and services through 1:1 support, strategic recommendations, and training. Provide marketing support, partner with onboarding for smooth agent ramp-up, and collaborate with internal teams to share feedback and improve programs.

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Compass
Compass
3 days ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the day-to-day experience for a portfolio of high-touch real estate agents at Compass, serving as their main point of contact for questions, issues, and escalations. Drive adoption of Compass tools and services through 1:1 support, strategic recommendations, and training. Provide marketing support, partner with onboarding for smooth agent ramp-up, and collaborate with internal teams to share feedback and improve programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the day-to-day contact for a portfolio of high-touch agents via phone, email, ZenDesk tickets, and in-person meetings
  • •Provide 1:1 support and strategic recommendations to promote adoption of Compass technology and adjacent services, including group training
  • •Support marketing by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and liaising with Marketing Advisors for complex requests
  • •Partner with the onboarding team to ensure new agents’ first weeks and months are smooth and set up for future success
  • •Mentor Agent Experience Coordinator(s), manage escalations, and provide front desk coverage when needed

Pay and Benefits

Salary: USD 32 - 34.25 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveRecharge LeaveLife InsuranceDisability InsurancePet InsuranceCommuter Benefits

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Passion for supporting and serving agents trying to grow their businesses
  • •Previous experience in real estate is a plus
  • •Previous experience with live or remote training is a plus
  • •Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
Experience:2-3 yearsReal estateCustomer serviceHospitalityEnterprise softwareTraining
Skills:Customer focusMentoringCollaborationStrategic recommendationsEscalation management
Languages:English
Tech Stack:ZendeskSalesforceConfluenceZenDesk

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn