1 day ago

Senior Specialist, Data Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Improve service operations by using data to set and track strategies, KPIs, and customer satisfaction results. Monitor and analyze service network performance nationwide, including exchanges/refunds and ASC availability, and resolve vendor-related issues. Conduct customer satisfaction surveys and share insights with related teams to address weaknesses. Support gatekeeping for coverage changes by approving service center zip code, grade, and volume requests.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Review progress on service-related goals using a developed strategy.
•Examine processes related to internal/external vendor payment amounts and resolve issues.
•Manage performance versus KPI goals for each business.
•Participate in customer satisfaction surveys by product and service.
•Act as gatekeeper for CE service nationwide coverage to reduce service delays and exchange/refund cost, including approving coverage change requests.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveTuition AssistanceWellness Stipend

Key Requirements

•Bachelor’s degree with 4+ years of directly related experience required.
•Data/AI preferred.
•Data-driven reporting and trend analysis experience.
•AI and automation experience (Claude or similar).
•SAP and BI background; proficient in Excel.

Experience:4+ years

Education:Bachelor's

Tech Stack:ExcelClaudeSAPBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

1 day ago

Senior Specialist, Data Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Review progress on service-related goals using a developed strategy.
•Examine processes related to internal/external vendor payment amounts and resolve issues.
•Manage performance versus KPI goals for each business.
•Participate in customer satisfaction surveys by product and service.
•Act as gatekeeper for CE service nationwide coverage to reduce service delays and exchange/refund cost, including approving coverage change requests.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveTuition AssistanceWellness Stipend

Key Requirements

•Bachelor’s degree with 4+ years of directly related experience required.
•Data/AI preferred.
•Data-driven reporting and trend analysis experience.
•AI and automation experience (Claude or similar).
•SAP and BI background; proficient in Excel.

Experience:4+ years

Education:Bachelor's

Tech Stack:ExcelClaudeSAPBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn