Block

1 day ago

Manager, SMB Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a team of 8–10 SMB Account Managers to drive growth and retention across a portfolio of Square merchants. Own upsell, retention, and customer satisfaction outcomes through pipeline management, deal reviews, and coaching. Partner cross-functionally with Product, Operations, and Sales to surface merchant insights, resolve escalations, and support measurable business results while executing team OKRs for APAC.

Location: Sydney, Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and develop a high-performing team of 8–10 SMB Account Managers with a focus on coaching, development, and career growth.
•Drive upsell, retention, and customer satisfaction outcomes using pipeline management and hands-on coaching.
•Set performance expectations through structured 1:1s, deal reviews, and team cadences.
•Partner cross-functionally to surface merchant insights, resolve escalations, and improve the customer experience.
•Support leadership in executing team OKRs and implementing program improvements, while serving as a senior escalation point for complex merchant issues.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsurancePaid LeaveParental Leave

Key Requirements

•8+ years of experience in account management, sales, business development, or marketing.
•3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
•Demonstrated track record of exceeding revenue and retention goals.
•Experience working with SMB or mid-market businesses.
•Strong coaching skills and excellent written and verbal communication. (Cross-functional problem-solving experience is a plus.)

Experience:8+ yearsAccount managementSalesBusiness developmentSMBMid-market

Skills:LeadershipCoachingCommunicationCross-functional collaborationData-driven mindset

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Block

1 day ago

Manager, SMB Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and develop a high-performing team of 8–10 SMB Account Managers with a focus on coaching, development, and career growth.
•Drive upsell, retention, and customer satisfaction outcomes using pipeline management and hands-on coaching.
•Set performance expectations through structured 1:1s, deal reviews, and team cadences.
•Partner cross-functionally to surface merchant insights, resolve escalations, and improve the customer experience.
•Support leadership in executing team OKRs and implementing program improvements, while serving as a senior escalation point for complex merchant issues.

Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth InsurancePaid LeaveParental Leave

Key Requirements

•8+ years of experience in account management, sales, business development, or marketing.
•3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
•Demonstrated track record of exceeding revenue and retention goals.
•Experience working with SMB or mid-market businesses.
•Strong coaching skills and excellent written and verbal communication. (Cross-functional problem-solving experience is a plus.)

Experience:8+ yearsAccount managementSalesBusiness developmentSMBMid-market

Skills:LeadershipCoachingCommunicationCross-functional collaborationData-driven mindset

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn