Home Claims Handler (Birmingham, GB, B37 7HQ)

Handle home insurance claims from first notification through to settlement in a predominantly telephone-based role. Manage inbound calls, take ownership of customers’ claims, investigate claim causation and liability, and handle contents, buildings, personal possessions, caravans, and home emergency claims. Coordinate suppliers, assess repair/replacement/rebuild costs, negotiate settlements, and proactively progress cases for timely resolution while identifying fraud and managing complaints.