Duty Manager (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Professional presentation","Customer focus","Communication","Problem-solving","Reliability"]

Oversee daily hotel operations at The Meydan Hotel, serving as the senior point of contact in the absence of department heads. Lead and supervise front office duties, support the Front Office Manager, assign and monitor team performance, and ensure service standards are met. Handle guest inquiries and complaints, manage check-in/out accuracy, coordinate with Reception and Housekeeping, and maintain compliance with hotel policies, procedures, and safety protocols.

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Kerzer International
Kerzer International
4 weeks ago

Duty Manager (Dubai, AE)

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Job Summary

Oversee daily hotel operations at The Meydan Hotel, serving as the senior point of contact in the absence of department heads. Lead and supervise front office duties, support the Front Office Manager, assign and monitor team performance, and ensure service standards are met. Handle guest inquiries and complaints, manage check-in/out accuracy, coordinate with Reception and Housekeeping, and maintain compliance with hotel policies, procedures, and safety protocols.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Manage, supervise, and demonstrate all front office duties according to established standards.
  • •Assist the Front Office Manager/Assistant Front Office Manager in efficiently running daily operations with courteous, professional, flexible service.
  • •Assign tasks to subordinates, monitor performance, and train and guide staff on call handling, guest services, and operational procedures.
  • •Monitor guest check-in/check-out processes and ensure timely submission of guest passport details through the CID system.
  • •Oversee operating expenses and departmental cost control, ensure adherence to hotel policies/procedures and safety protocols, and resolve guest issues promptly.

Key Requirements

  • •Demonstrate excellent professional presentation and strong, customer-focused guest service skills.
  • •Use advanced verbal and written communication to handle guest inquiries and resolve complaints.
  • •Operate confidently with Microsoft Windows applications and hotel systems.
  • •Possess knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.
  • •Show strong interpersonal, analytical, and problem-solving skills, with the ability to perform under pressure in a fast-paced environment.
Skills:Professional presentationCustomer focusCommunicationProblem-solvingReliability
Tech Stack:Microsoft WindowsOperaMicros

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn