Carvana

2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Deliver customer vehicles directly to customers’ doors using Carvana’s custom car haulers, ensuring safe handling through loading/unloading and regular equipment inspections. Complete customer paperwork and add detailed notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working set shifts and supporting a high-touch customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles to customers’ doors using custom car haulers.
•Frequently load and unload vehicles, and inspect the car hauler to ensure vehicles are safe to drive.
•Complete customer paperwork and enter thorough notes into the customer tracking system.
•Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Work required shifts (7am–5pm, 9am–7pm, or 11am–9pm) and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly

Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
•Ability to read, write, speak, and understand English.
•Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
•Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (must be at least 21 years old).

Experience:2+ years

Skills:Self-motivatedCustomer-focusedAttention to safetyDetail-orientedReliable driving

Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson license

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles to customers’ doors using custom car haulers.
•Frequently load and unload vehicles, and inspect the car hauler to ensure vehicles are safe to drive.
•Complete customer paperwork and enter thorough notes into the customer tracking system.
•Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Work required shifts (7am–5pm, 9am–7pm, or 11am–9pm) and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly

Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
•Ability to read, write, speak, and understand English.
•Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
•Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (must be at least 21 years old).

Experience:2+ years

Skills:Self-motivatedCustomer-focusedAttention to safetyDetail-orientedReliable driving

Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson license

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website