Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Attention to safety","Detail-oriented","Reliable driving"]

Deliver customer vehicles directly to customers’ doors using Carvana’s custom car haulers, ensuring safe handling through loading/unloading and regular equipment inspections. Complete customer paperwork and add detailed notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working set shifts and supporting a high-touch customer experience.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver customer vehicles directly to customers’ doors using Carvana’s custom car haulers, ensuring safe handling through loading/unloading and regular equipment inspections. Complete customer paperwork and add detailed notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working set shifts and supporting a high-touch customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles, and inspect the car hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work required shifts (7am–5pm, 9am–7pm, or 11am–9pm) and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (must be at least 21 years old).
Experience:2+ years
Skills:Self-motivatedCustomer-focusedAttention to safetyDetail-orientedReliable driving
Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn