Clinical Receptionist - Palmerston North (Palmerston North, New Zealand)

Sonova
New Zealand
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Organisational skills","Attention to detail","Autonomy","Growth mindset"]

Be the welcoming first point of contact for clients and visitors at a busy hearing clinic in Palmerston North. Manage clinic diaries and appointment bookings, support clients with hearing aid maintenance and repairs, and handle administration including funding applications, ACC claims, invoicing, and accurate client records. Work closely with audiologists, make outbound booking calls, and help improve processes and client experience while maintaining a professional clinic environment.

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FursaFursa
Sonova
Sonova
4 hours ago

Clinical Receptionist - Palmerston North (Palmerston North, New Zealand)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Be the welcoming first point of contact for clients and visitors at a busy hearing clinic in Palmerston North. Manage clinic diaries and appointment bookings, support clients with hearing aid maintenance and repairs, and handle administration including funding applications, ACC claims, invoicing, and accurate client records. Work closely with audiologists, make outbound booking calls, and help improve processes and client experience while maintaining a professional clinic environment.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for clients and visitors, delivering exceptional customer service and building relationships.
  • •Manage clinic diaries and support efficient appointment scheduling, including making outbound calls to book appointments.
  • •Support clients with hearing aid maintenance and repairs.
  • •Process funding applications, ACC claims, invoicing, and maintain accurate client records.
  • •Identify opportunities to improve clinic processes and client experience while maintaining a welcoming, professional clinic environment.

Key Requirements

  • •A calm, professional manner and genuine desire to help people with exceptional client service and care.
  • •Excellent communication skills and confidence handling walk-ins while prioritising tasks as they arise.
  • •A growth mindset and willingness to learn, with interest in training to become a Tele Assistant.
  • •Ability to work autonomously while thriving in a team environment with changing clinic settings.
  • •Strong organisational skills, attention to detail, and high general computer literacy for administrative tasks.
Skills:CommunicationCustomer serviceOrganisational skillsAttention to detailAutonomyGrowth mindset

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website