Account Manager, Commercial

Braze
New York
Workplace: HybridFull timeUSD 68,100 - 94,600 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Autonomy","Accountability","Communication","Organizational skills","Presentation skills"]

Own the commercial relationship for a portfolio of Braze growth customers, ensuring they maximize value from the platform. Drive upsell and renewals by combining consultative selling with deep product knowledge, analyzing customer usage to uncover growth opportunities, and coordinating cross-functional teams to accelerate feature adoption. Partner with Account Executives and Success teams to transition customers from pre-sales through onboarding into ongoing service usage.

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FursaFursa
Braze
Braze
3 months ago

Account Manager, Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the commercial relationship for a portfolio of Braze growth customers, ensuring they maximize value from the platform. Drive upsell and renewals by combining consultative selling with deep product knowledge, analyzing customer usage to uncover growth opportunities, and coordinating cross-functional teams to accelerate feature adoption. Partner with Account Executives and Success teams to transition customers from pre-sales through onboarding into ongoing service usage.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship and drive Braze utilization and customer value to achieve upsell and renewals targets.
  • •Maintain best-in-class product knowledge and stay current on industry trends.
  • •Analyze customer product usage to proactively identify growth opportunities.
  • •Communicate customer feedback to the Braze product team.
  • •Coordinate cross-department collaboration (Success, Sales, Product, Legal, Marketing) and resources to drive feature adoption.

Pay and Benefits

Salary: USD 68,100 - 94,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementRsusPaid LeaveLearning BudgetParental LeaveVolunteer Week

Key Requirements

  • •At least 3 years of experience renewing and expanding existing SaaS solutions contracts across multiple verticals, with typical deal sizes of $25k–$500k/year.
  • •Product sales experience focused on selling email, analytics, CRM, marketing automation, and/or content marketing solutions.
  • •Ability to collaborate with Customer Success and Marketing/Sales Enablement teams, including contributing to lead generation.
  • •Proven success navigating organizations to quickly identify decision makers and understand the decision-making process for SMB customers.
  • •Experience with Salesforce.com CRM (or other CRM) to manage the sales pipeline.
Experience:3+ yearsSaaSMobile marketingMarketing technologyCRMEmail marketing
Skills:AutonomyAccountabilityCommunicationOrganizational skillsPresentation skills
Languages:English
Tech Stack:Salesforce.comSalesforceCRMMS OfficeWordExcelPowerPointAPIs

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn