Patient Administrator - IVF

Mediclinic
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer service","Attention to detail","Numerical literacy","Policy compliance"]

Own patient-facing operations for the IVF clinic by managing appointment scheduling and registration, handling medical insurance processing, and overseeing billing and daily cash-up. Ensure patients consistently receive high-quality customer service while following company policies and emergency codes. Use hospital information systems and CRM tools, apply medical terminology and insurance knowledge, and maintain accurate, efficient processing from intake through payment.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Patient Administrator - IVF

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Last checked: 5 hours agoStatus: Live

Job Summary

Own patient-facing operations for the IVF clinic by managing appointment scheduling and registration, handling medical insurance processing, and overseeing billing and daily cash-up. Ensure patients consistently receive high-quality customer service while following company policies and emergency codes. Use hospital information systems and CRM tools, apply medical terminology and insurance knowledge, and maintain accurate, efficient processing from intake through payment.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage patient appointment scheduling and registration processes efficiently.
  • •Manage the medical insurance process and related tasks.
  • •Effectively manage billing and cash-up processes.
  • •Meet customer service expectations by improving the quality of patient service.
  • •Ensure work aligns with company policies and emergency codes.

Key Requirements

  • •Completed secondary school education (Grade 12).
  • •2–3 years’ experience in a customer services role, preferably in healthcare.
  • •Experience in a Contact Centre or Healthcare environment (desired).
  • •Computer literacy and proficiency in MS Office applications.
  • •Knowledge of medical insurance terminologies and process; patient scheduling and registration processes.
Experience:2-3 yearsHealthcarePatient servicesContact center
Education:Bachelor's in medical science, finance/accounting
Skills:Customer serviceAttention to detailNumerical literacyPolicy compliance
Tech Stack:MS OfficeCRMHospital information systems

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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