Customer Service Representative (Ternat, BRU, BE)

Crh
Belgium
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer-oriented","Solution-focused","Accuracy","Reliability","Teamwork"]

Serve as the first point of contact for customers, managing inquiries and ensuring a smooth process from inquiry through order. Provide administrative and data-quality support across systems, including quotations, orders, returns, and credit notes, while supporting billing follow-up. Proactively communicate changes, delays, and alternatives when stock is limited, and collaborate with internal teams (Finance, Logistics, Procurement, Production, Sales) to optimize order processing and customer satisfaction.

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FursaFursa
Crh
Crh
1 month ago

Customer Service Representative (Ternat, BRU, BE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, managing inquiries and ensuring a smooth process from inquiry through order. Provide administrative and data-quality support across systems, including quotations, orders, returns, and credit notes, while supporting billing follow-up. Proactively communicate changes, delays, and alternatives when stock is limited, and collaborate with internal teams (Finance, Logistics, Procurement, Production, Sales) to optimize order processing and customer satisfaction.
Location: Belgium
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact and internal ambassador for customers, managing smooth processing from inquiry to order.
  • •Deliver accurate administrative support and maintain high data quality across all relevant systems.
  • •Manage customer inquiries and transactions including quotations, orders, returns, and credit notes, ensuring correct and complete information.
  • •Support billing activities and monitor relevant documentation to ensure strong financial follow-up.
  • •Register technical requests in C4C and process administrative order flows through applicable systems (e.g., SUMO, KORBO, Configurator), collaborating with internal stakeholders.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

  • •Operate at a bachelor’s degree level or have equivalent experience through proven administrative expertise.
  • •Have 1–3 years of experience in administrative customer service or sales administration, ideally in a technical or industrial environment.
  • •Have experience with customer contact by telephone and email and can act as a central point of contact.
  • •Have strong data-management and order-processing skills, including documentation accuracy.
  • •Have working knowledge of ERP systems (Dynamics AX / D365 FO, SUMO, KORBO) and familiarity with CRM systems such as C4C.
Experience:1-3 yearsTechnicalIndustrial
Education:Bachelor's
Skills:Customer-orientedSolution-focusedAccuracyReliabilityTeamwork
Languages:DutchFrenchEnglish
Tech Stack:Dynamics AXD365 FOSUMOKORBOC4CMicrosoft OfficeAirtable CNPlakaformPlakatubeHBS Couplers

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn