Crh

6 days ago

Customer Service Representative (Ternat, BRU, BE)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, managing inquiries and ensuring a smooth process from inquiry through order. Provide administrative and data-quality support across systems, including quotations, orders, returns, and credit notes, while supporting billing follow-up. Proactively communicate changes, delays, and alternatives when stock is limited, and collaborate with internal teams (Finance, Logistics, Procurement, Production, Sales) to optimize order processing and customer satisfaction.

Location: Belgium

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact and internal ambassador for customers, managing smooth processing from inquiry to order.
•Deliver accurate administrative support and maintain high data quality across all relevant systems.
•Manage customer inquiries and transactions including quotations, orders, returns, and credit notes, ensuring correct and complete information.
•Support billing activities and monitor relevant documentation to ensure strong financial follow-up.
•Register technical requests in C4C and process administrative order flows through applicable systems (e.g., SUMO, KORBO, Configurator), collaborating with internal stakeholders.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

•Operate at a bachelor’s degree level or have equivalent experience through proven administrative expertise.
•Have 1–3 years of experience in administrative customer service or sales administration, ideally in a technical or industrial environment.
•Have experience with customer contact by telephone and email and can act as a central point of contact.
•Have strong data-management and order-processing skills, including documentation accuracy.
•Have working knowledge of ERP systems (Dynamics AX / D365 FO, SUMO, KORBO) and familiarity with CRM systems such as C4C.

Experience:1-3 yearsTechnicalIndustrial

Education:Bachelor's

Skills:Customer-orientedSolution-focusedAccuracyReliabilityTeamwork

Languages:DutchFrenchEnglish

Tech Stack:Dynamics AXD365 FOSUMOKORBOC4CMicrosoft OfficeAirtable CNPlakaformPlakatubeHBS Couplers

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh