Clio

4 weeks ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager for EMEA, owning relationships with Clio’s high-value accounts across UKI(s) and Ireland, accelerating adoption, retention, and expansion. You’ll partner with customers to deliver value, understand their tech stack, collaborate with Product/Sales/O onboarding, and drive regular business reviews while traveling to meet customers and attend events.

Location: Dublin, London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Developing and managing value-based relationships with a portfolio of Clio’s highest value accounts while maintaining net positive retention.
•Partnering with customers to deliver an exceptional customer experience and support predictable growth by acting as a trusted business partner on use-case, best practices and product functionality.
•Understanding firm needs, tech stack and how our solutions fit in and enhance the customer ecosystem.
•Managing an effective feedback loop for customer needs through cross-functional interactions with Product, Sales and Onboarding teams.
•Establishing a regular cadence of communication with customers and proactively engaging via email, phone and Zoom to maintain engagement and adoption of Clio.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalPensionHybrid Work

Key Requirements

•3+ years of customer-facing experience in a B2B or Enterprise SaaS environment as a Customer Success Manager, Account Executive, Account Manager or Sales Engineer
•Strong communication and relationship leadership skills with the ability to navigate organizations and champion joint partnerships
•Experience with account planning and managing and executing customer success plans
•Proactive customer management and sales instincts with a drive to promote revenue and growth
•Experience with Salesforce or other SaaS tools (bonus)

Experience:3+ yearsSaaSEnterprise SaaSB2B

Skills:CommunicationLeadershipCollaborationCustomer relationship management

Languages:English

Tech Stack:SalesforceAPIsClio Payments

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

4 weeks ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Developing and managing value-based relationships with a portfolio of Clio’s highest value accounts while maintaining net positive retention.
•Partnering with customers to deliver an exceptional customer experience and support predictable growth by acting as a trusted business partner on use-case, best practices and product functionality.
•Understanding firm needs, tech stack and how our solutions fit in and enhance the customer ecosystem.
•Managing an effective feedback loop for customer needs through cross-functional interactions with Product, Sales and Onboarding teams.
•Establishing a regular cadence of communication with customers and proactively engaging via email, phone and Zoom to maintain engagement and adoption of Clio.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalPensionHybrid Work

Key Requirements

•3+ years of customer-facing experience in a B2B or Enterprise SaaS environment as a Customer Success Manager, Account Executive, Account Manager or Sales Engineer
•Strong communication and relationship leadership skills with the ability to navigate organizations and champion joint partnerships
•Experience with account planning and managing and executing customer success plans
•Proactive customer management and sales instincts with a drive to promote revenue and growth
•Experience with Salesforce or other SaaS tools (bonus)

Experience:3+ yearsSaaSEnterprise SaaSB2B

Skills:CommunicationLeadershipCollaborationCustomer relationship management

Languages:English

Tech Stack:SalesforceAPIsClio Payments

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn