Logistics Insurance Solution Specialist - Global Payment

ByteDance
Singapore
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 5+ yearsSkills: ["Merchant needs analysis","Solution design","Risk control","Data analysis","Cross-regional communication"]

Design and implement merchant-facing logistics insurance operations across SEA and the US, translating seller pain points into tailored insurance plans, claims pathways, and value-added service packages. Build tiered merchant operating systems, implement and optimize merchant-side risk control rules to manage loss ratios, and lead high-value claim risk mitigation. Work bilingually with cross-regional merchants and partners, coordinate with sales/product/claims, and improve performance using merchant KPI tracking and data-driven iteration.

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FursaFursa
ByteDance
ByteDance
1 month ago

Logistics Insurance Solution Specialist - Global Payment

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Design and implement merchant-facing logistics insurance operations across SEA and the US, translating seller pain points into tailored insurance plans, claims pathways, and value-added service packages. Build tiered merchant operating systems, implement and optimize merchant-side risk control rules to manage loss ratios, and lead high-value claim risk mitigation. Work bilingually with cross-regional merchants and partners, coordinate with sales/product/claims, and improve performance using merchant KPI tracking and data-driven iteration.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Design and end-to-end implement merchant-facing logistics insurance operation solutions for B-end merchants, including tailored insurance plans, claims green channels, and value-added service packages.
  • •Build tiered merchant operation systems with differentiated pricing, rebate policies, service standards, and scalable SOPs for merchant segments.
  • •Implement and optimize merchant-side risk control rules (access review, adverse selection risk identification, fraud prevention) and collaborate to maintain loss ratios within targets.
  • •Lead bilingual merchant communication and risk mitigation for high-value claim cases; build and use merchant risk feature databases to improve strategies.
  • •Track merchant operation KPIs, analyze data to find optimization opportunities, and develop reusable merchant operation methodologies to support expansion.

Key Requirements

  • •At least 5 years of B-end (merchant-facing) operations experience.
  • •Strong ability in merchant needs analysis and solution design, translating merchant pain points into practical solutions.
  • •Fluency in both Chinese and English to communicate with cross-regional merchants and partners.
  • •Possess in-depth knowledge of end-to-end logistics insurance risk control logic and merchant-side risk control rules.
  • •Experience in cross-border e-commerce/logistics insurance/freight forwarding/cross-border payments is preferred, including TikTok Shop or Amazon merchant operations.
Experience:5+ yearsCross-border e-commerceLogistics insuranceFreight forwardingCross-border payments
Skills:Merchant needs analysisSolution designRisk controlData analysisCross-regional communication
Languages:ChineseEnglish

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn