IT Help Desk Specialist

Qureos
Plano
Workplace: RemoteFull timeUSD 28 - 33 hourlyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer-centric","Prioritization","Independence"]

Provide first-line technical support to end users as the initial point of contact for IT issues. Troubleshoot and resolve hardware, software, and network connectivity problems while logging and prioritizing incidents and service requests in the help desk system. Install and maintain desktops, laptops, peripherals, and approved applications, assist with user account management, and document solutions in an internal knowledge base.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 weeks ago

IT Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide first-line technical support to end users as the initial point of contact for IT issues. Troubleshoot and resolve hardware, software, and network connectivity problems while logging and prioritizing incidents and service requests in the help desk system. Install and maintain desktops, laptops, peripherals, and approved applications, assist with user account management, and document solutions in an internal knowledge base.
Location: Plano
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide first-line technical support to end-users via phone, email, and the ticketing system.
  • •Troubleshoot and resolve hardware, software, and network connectivity problems.
  • •Log, prioritize, and track incidents and service requests in the help desk system.
  • •Install, configure, and maintain desktops, laptops, peripherals, and approved applications.
  • •Assist with user account management, document solutions, and escalate complex issues to senior IT staff.

Pay and Benefits

Salary: USD 28 - 33 hourly

Key Requirements

  • •Proven experience in an IT help desk or technical support role.
  • •Strong knowledge of Microsoft Windows operating systems and the Office 365 suite.
  • •Familiarity with help desk ticketing software and remote support tools.
  • •Excellent problem-solving skills to diagnose technical issues effectively.
  • •Exceptional verbal and written communication skills with a customer-centric approach.
Skills:Problem-solvingCommunicationCustomer-centricPrioritizationIndependence
Certifications:CompTIA A+ITIL Foundation
Tech Stack:Microsoft WindowsOffice 365

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn