NanoNets

4 weeks ago

Customer Success Manager (US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

As a Customer Success Manager at Nanonets, you are the operational owner of your accounts post-go-live, driving adoption, surfacing expansion opportunities, flagging risk early, and acting as a trusted advisor to the operational teams you work with. Your success is measured by Net Revenue Retention as you partner with the Account Manager to renew, grow, and evangelize your customers.

Location: Palo Alto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the health and operational effectiveness of your book of accounts from go-live forward.
•Ensure every end user is fully onboarded, trained, and actively using the product.
•Monitor usage and adoption metrics — flag anything that looks off before it becomes a problem.
•Run regular working-level meetings with the customer’s operational team, always with an agenda and a clear purpose.
•Sync with your AM weekly or bi-weekly — bring account intel, health updates, expansion signals, and anything that needs alignment.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually

Key Requirements

•3+ years in a customer-facing role — Customer Success, Account Management, Consulting, or similar.
•Comfortable operating at a technical level — you don’t need to be an engineer, but you need to understand how software integrations work, ask the right technical questions, and credibly represent customer requirements to an engineering or product team.
•Proven ability to manage multiple enterprise accounts simultaneously without losing depth on any of them.
•Strong communicator — you can translate between technical and non-technical audiences clearly and confidently.
•Self-directed and organized — you run your accounts proactively, not reactively.

Experience:3+ yearsSaaSWorkflow automationEnterprise software

Skills:CommunicationOrganizationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:SAPNetSuiteOracleCoupaDynamics

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NanoNets

4 weeks ago

Customer Success Manager (US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Palo Alto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the health and operational effectiveness of your book of accounts from go-live forward.
•Ensure every end user is fully onboarded, trained, and actively using the product.
•Monitor usage and adoption metrics — flag anything that looks off before it becomes a problem.
•Run regular working-level meetings with the customer’s operational team, always with an agenda and a clear purpose.
•Sync with your AM weekly or bi-weekly — bring account intel, health updates, expansion signals, and anything that needs alignment.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually

Key Requirements

•3+ years in a customer-facing role — Customer Success, Account Management, Consulting, or similar.
•Comfortable operating at a technical level — you don’t need to be an engineer, but you need to understand how software integrations work, ask the right technical questions, and credibly represent customer requirements to an engineering or product team.
•Proven ability to manage multiple enterprise accounts simultaneously without losing depth on any of them.
•Strong communicator — you can translate between technical and non-technical audiences clearly and confidently.
•Self-directed and organized — you run your accounts proactively, not reactively.

Experience:3+ yearsSaaSWorkflow automationEnterprise software

Skills:CommunicationOrganizationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:SAPNetSuiteOracleCoupaDynamics

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn