Autodesk

1 day ago

Manager, Technical Adoption, AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead a team of Technical Adoption Specialists within Customer Success Management to help Autodesk customers increase adoption of products and services. Drive onboarding and adoption service delivery by improving planning, measurement, and scaling of coaching and enablement. Own performance against adoption outcomes, handle escalated service issues, develop team members, and partner cross-functionally to translate strategy into executable operating plans while managing capacity and forecasting.

Location: Denver, Colorado, San Francisco, California, Massachusetts, Boston, Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage processes and plans to deliver onboarding and adoption services for Autodesk products.
•Lead at the balance of empathy, accountability, and operational rigor to scale Technical Adoption services.
•Measure and monitor performance against team goals and adoption outcomes, including customer experience and value realization.
•Investigate and ensure resolution of escalated issues related to service delivery, operational execution, and customer satisfaction.
•Coach and develop team members with feedback and individualized development plans; manage capacity, workforce planning, and budgeting inputs.

Travel: High travel

Pay and Benefits

Salary: USD 97,000 - 174,240 annually

Equity and Bonus:Equity

Key Requirements

•5+ years leading teams, preferably in a best-in-class SaaS environment.
•Bachelor’s degree; advanced degree preferred.
•Experience leading customer success initiatives that improve customer service and operating efficiency.
•Ability to build relationships at all levels and maintain strong relationships in a matrixed organization.
•Comfort with ambiguity and leading through change; able to travel up to 30%.

Experience:5+ yearsSaaSCustomer success

Education:Bachelor's

Skills:People leadershipOperational judgmentCross-functional collaborationCommunicationRelationship building

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 day ago

Manager, Technical Adoption, AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Denver, Colorado, San Francisco, California, Massachusetts, Boston, Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage processes and plans to deliver onboarding and adoption services for Autodesk products.
•Lead at the balance of empathy, accountability, and operational rigor to scale Technical Adoption services.
•Measure and monitor performance against team goals and adoption outcomes, including customer experience and value realization.
•Investigate and ensure resolution of escalated issues related to service delivery, operational execution, and customer satisfaction.
•Coach and develop team members with feedback and individualized development plans; manage capacity, workforce planning, and budgeting inputs.

Travel: High travel

Pay and Benefits

Salary: USD 97,000 - 174,240 annually

Equity and Bonus:Equity

Key Requirements

•5+ years leading teams, preferably in a best-in-class SaaS environment.
•Bachelor’s degree; advanced degree preferred.
•Experience leading customer success initiatives that improve customer service and operating efficiency.
•Ability to build relationships at all levels and maintain strong relationships in a matrixed organization.
•Comfort with ambiguity and leading through change; able to travel up to 30%.

Experience:5+ yearsSaaSCustomer success

Education:Bachelor's

Skills:People leadershipOperational judgmentCross-functional collaborationCommunicationRelationship building

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor