T3 Technology Support

EquipmentShare
Kansas City
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Communication","Customer service","Organization","Multitasking","Conflict management"]

Support role focused on delivering excellent customer service and technical assistance for EquipmentShare’s T3 platform, working with internal and external customers across phone, chat, and email channels. The position emphasizes professional communication, product knowledge, and ongoing learning to troubleshoot the T3 Platform from a corporate office setting in the Kansas City area.

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EquipmentShare
EquipmentShare
1 year ago

T3 Technology Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support role focused on delivering excellent customer service and technical assistance for EquipmentShare’s T3 platform, working with internal and external customers across phone, chat, and email channels. The position emphasizes professional communication, product knowledge, and ongoing learning to troubleshoot the T3 Platform from a corporate office setting in the Kansas City area.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide excellent customer service for inquiries via telephone, chat, and email in an accurate, timely and professional manner.
  • •Establish and maintain professional relationships with internal and external customers and collaborate with coworkers to achieve goals.
  • •Utilize listening skills to understand customer needs and follow up with customer-centric solutions.
  • •Utilize product knowledge to offer efficient technical support and troubleshoot the T3 Platform for customers.
  • •Perform other duties and responsibilities as assigned.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveGym MembershipDentalVision

Key Requirements

  • •High-school diploma at a minimum, Associates Degree or above is highly desired.
Education:High School
Skills:CommunicationCustomer serviceOrganizationMultitaskingConflict management
Languages:English
Tech Stack:G-SuiteGmailGoogle DocsSheetsDrive

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn